Overall, customer sentiment towards Go Outdoors’ outdoor equipment shops is mixed, with many reviewers praising knowledgeable and helpful staff but others voicing concerns about inconsistent customer service. Positive feedback often singles out employees by name, such as Sean and Dustin, for dedication and expertise. However, some experiences have been marred by staff indifference or negative attitudes, especially close to closing time. Several customers mention frustration with online orders and aftersales support, citing rigid return policies and communication gaps.
The most common themes across reviews include the approachability and product knowledge of frontline staff, store layout, product selection, and membership discounts. Customers highlight efficiency when interacting with helpful staff for in-store purchases, footwear selection, and cycling advice. On the downside, the company’s online order handling, complaints procedures, and occasional customer service lapses—especially among younger or senior staff—are noted negatives.
In summary, Go Outdoors is recognized regionally for strong in-store service and knowledgeable employees across its branches, especially for camping, hiking, and cycling needs. Issues with order accuracy and returns impact reputation but do not outweigh positive in-store experiences. The shop remains a recommended option in its sector for outdoor gear and advice.
The most common themes across reviews include the approachability and product knowledge of frontline staff, store layout, product selection, and membership discounts. Customers highlight efficiency when interacting with helpful staff for in-store purchases, footwear selection, and cycling advice. On the downside, the company’s online order handling, complaints procedures, and occasional customer service lapses—especially among younger or senior staff—are noted negatives.
In summary, Go Outdoors is recognized regionally for strong in-store service and knowledgeable employees across its branches, especially for camping, hiking, and cycling needs. Issues with order accuracy and returns impact reputation but do not outweigh positive in-store experiences. The shop remains a recommended option in its sector for outdoor gear and advice.
Read more
