Kitlocker Reviews

Customer sentiment about this sportswear retailer is mixed, as reflected in numerous reviews praising lower prices, quick delivery, and the quality of kits, while others experience significant frustration with slow dispatch, lack of communication, and challenging returns. The company’s staff members like Josh are recognized for exceptional assistance, but persistent reports of delays overshadow these positives.

Common themes include delivery times and customer service responsiveness. Several customers report impressive next-day delivery and competitive prices, while others highlight extended order wait times—sometimes double or triple the stated lead time—leading to missed deadlines for events like birthdays or sports seasons. Issues with order status communication and complicated returns processes are frequently noted, especially for custom items. Attempts to contact customer service are not always met with timely or helpful replies.

Overall, this sportswear shop is valued by some for its savings and occasional outstanding service, but concerns about reliability, delivery accuracy, and responsiveness affect trust. The company’s reputation is polarized, with strong points in price and select customer interactions, but recurring setbacks around fulfillment and order handling remain unresolved.

This business operates as a sportswear retailer, offering branded and custom sports apparel, kits, and accessories through an online platform. Customers can order products such as Nike tops, socks, and custom teamwear directly from the website, with an option for expedited delivery on request.

The company manages orders, dispatches, and customer inquiries digitally, utilizing online accounts and chat bot support. Product availability and dispatch times are provided at checkout, with delivery and returns processes managed remotely. Customer service is accessible via email and online chat, and the company handles both standard and custom orders.