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Decathlon Manchester Eastlands

Decathlon Manchester Eastlands Reviews Summary

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Sports Shops | Manchester

Ashton New Rd, Manchester M11 4BD

Trustguide Rating

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Decathlon Manchester Eastlands?

As of Mar 13, 2024, 482 customers have reviewed this business and rated it 4.3 Star out of 5. Trustguide conducted an in-depth analysis of Decathlon Manchester Eastlands's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 13, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
February 26, 2024
Last updated
March 13, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Decathlon Manchester Eastlands's customers had a positive experience.

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Decathlon Manchester Eastlands

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Decathlon Manchester Eastlands's customer reviews analysis

The analysis of the recent reviews for Decathlon indicates a favorable overall company reputation, with a particular emphasis on excellent customer service. Customers repeatedly praise specific employees, such as Rhys and Dan, highlighting their professional knowledge, helpfulness, and willingness to educate. The high level of service seems to be a significant factor in customer loyalty and satisfaction, as evidenced by repeat visits and a preference for Decathlon over closer alternatives. Feedback reflects an appreciation for both in-store interactions and the technical assistance received in the bike and sports equipment departments. The sentiment that the customer service received was the 'best in years' suggests that Decathlon's hiring and training of staff members may be a critical asset in fostering a positive customer experience. The store's ambiance, described as spacious and comfortable, and the value provided through free services like bike assembling and comprehensive advice, underscore the customer-centric approach taken by Decathlon.

Positive Feedback

The prevailing positive aspects of customer feedback for Decathlon revolve around the exceptional customer service provided by its staff. Employees such as Rhys, Charlie, and Dan receive individual accolades for their expertise, approachable attitude, and ability to engage customers with informative advice. The staff's commitment to educating customers and answering an array of questions is consistently mentioned across reviews, enhancing the shopping experience. The range and quality of products, specifically bicycles and sports equipment, also receive commendation, along with the added value of complimentary services like installation and bike assembly. Decathlon's supportive environment contributes significantly to the overall positive customer experience, enticing customers to not only return but also recommend the store to others seeking outdoor and sporting goods.

Concerns and Threads

While the reviews for Decathlon are overwhelmingly positive, there is a minor critique concerning the usability of the website, described as a bit 'clunky.' This indicates that online customer interaction may not be as seamless as the in-person experience. Additionally, a recommendation to book services like bike servicing well in advance suggests that there may be a high demand for these services, which could result in potential scheduling inconveniences or longer waiting times for customers. These factors highlight areas where Decathlon could further optimize the customer journey, ensuring that the excellence in customer support is mirrored in all aspects of the business, including digital engagement and service accessibility.

Frequently asked questions about Decathlon Manchester Eastlands

What services does Decathlon offer for new bicycle purchases?

Decathlon provides a range of complimentary services for new bicycle purchases, including assembling the bike and installing accessories like mudguards at no extra cost.

Can I receive advice on which products are best for me at Decathlon?

Yes, Decathlon staff are noted for their knowledgeable service, offering personalized advice and helping customers select the right equipment for their needs.

Is it necessary to book in advance for bike servicing at Decathlon?

As feedback suggests, it is advisable to book bike servicing appointments in advance due to the popularity of these services. However, staff may accommodate walk-ins when possible.

Recent customer reviews and testimonials for Decathlon Manchester Eastlands

Decathlon Manchester Eastlands
marai abuzakouk
5-Star
4 months ago
Love bringing my bike to this store. Have been for months due to the excellent service provided by Rhys. He's always more than happy to help, good at what he does and is extremely knowledgeable. He loves to educate his customers. I go in to fix something with him and leave with a wealth of knowledge about my bike. Rhys is the reason why I keep coming back to this store and not go to other bike shops, even though they're a closer commute. 5 stars.
Decathlon Manchester Eastlands
Yvonne Smith
5-Star
a month ago
Just bought a beach towel here, great quality ( one of them micro towels). Young lady who helped me was lovely and very helpful. Great customer service, it was a pleasure shopping here.
Decathlon Manchester Eastlands
Darth Chess
5-Star
7 months ago
five-star, absolutely amazing branch, just bought a new bike, and a lovely worker named Rhys helped out with some online confusion. fantastic service, quality products, and at a reasonable price. This may look phantasmagorical and may seem biased, but this is an honest review. they even install items such as mudguards for free and put your bike together for free as well! If looking for new bikes or anything to do with the outdoors, I recommend here.
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Overall Rating

TrustScore®
A+
A
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C
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Verified by
Trustguide®
Overall Rating
4.3
/5
482
reviews
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About Decathlon Manchester Eastlands

Sports Shops

At Decathlon, we take pride in designing, manufacturing, & selling our own high-quality sports gear. With teams of dedicated designers & engineers, we create innovative gear for over 70 different sports. By controlling every step of the production process, we ensure that our products meet our rigorous standards of quality & affordability.While we specialise in designing and manufacturing our own sports gear, we also offer a selection of popular brands such as Nike, Adidas, Puma & more.In addition to offering a wide range of sports gear, some Decathlon stores also provide additional products & services such as bike repair/maintenance, rentals, second life products & spare parts. Please get in touch with your local store for details.

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