Insurance Services
Crownsway Insurance Brokers Limited
Crownsway Insurance Brokers Limited

Crownsway Insurance Brokers Limited Reviews Summary

Insurance Services | Birmingham

What do customers say about Crownsway Insurance Brokers Limited?

As of Feb 17, 2024, 13 customers have reviewed this business and rated it 4.7 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
February 17, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
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Overall Rating
Customer Satisfaction Rate
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Crownsway Insurance Brokers Limited's customer reviews analysis

The overall reputation of Crownsway Insurance Brokers Limited, as reflected by the customer reviews provided, is predominantly positive. Customers consistently laud the personalized service, with special praise often directed towards individual agents such as Neelam for their direct involvement in the insurance process. Customers appreciate the tailored, cost-effective solutions for business insurance and the ease of renewing policies. The ability of the company to offer competitive pricing and thorough advice, including identification and correction of gaps in coverage, contributes to its standing as a trusted choice among business owners. A recurring theme in the testimonials is the simplicity and transparency of the transaction process along with the company's reliability and customer-centric approach. While there is an undercurrent of satisfaction with the level of service, these reviews alone do not illuminate any significant trends toward negative customer experiences or issues with the broker's services.

Positive Feedback

Crownsway Insurance Brokers Limited receives commendation for its exceptional customer service, which stands out as the primary positive aspect highlighted across reviews. Clients are impressed by the broker's ability to deliver tailored and competitively priced insurance solutions, indicating that the company has a deep understanding of customer needs and industry standards. The staff's expertise, particularly in providing thorough advice that ensures adequate coverage, is frequently praised. Customers also value the personal touch and professionalism during interactions, specifically applauding the efforts of named employees like Neelam. The ease and straightforwardness of the renewal process signal a user-friendly experience that respects clients' time and trust. Furthermore, the reviews suggest that Crownsway has a noteworthy commitment to transparency and customer care, which seems to set them apart from online providers and comparison sites.

Concerns and Threads

Upon analysis of the latest customer reviews for Crownsway Insurance Brokers Limited, there are no explicitly negative aspects mentioned. All reviews provided reflect positive experiences with the company's services and staff. However, it is important to note that the absence of critical feedback in this specific data set does not necessarily indicate a complete lack of negative experiences among the customer base. Future assessments should seek to include a broader range of reviews to ensure a fully balanced and comprehensive understanding of the company's performance and customer satisfaction levels.

Frequently asked questions about Crownsway Insurance Brokers Limited

What type of insurance services does Crownsway Insurance Brokers Limited specialize in?

Crownsway Insurance Brokers Limited specializes in providing tailored business insurance solutions, including property and letting insurance. The company is noted for its competitive pricing and ability to adequately cover a diverse range of business needs.

How does Crownsway handle the insurance renewal process?

Customers report that the renewal process with Crownsway is simple and straightforward, often carried out with a focus on transparency and without unnecessary pressure for payment. They ensure clients' coverage is up-to-date and relevant to any changes in the business activities.

Can I expect personalized service from Crownsway Insurance Brokers Limited?

Yes, personalized service is a highlight of customer experiences with Crownsway. Clients have expressed particular satisfaction with the direct involvement of staff members who are knowledgeable and provide professional guidance through the insurance process.

Recent customer reviews and testimonials for Crownsway Insurance Brokers Limited

Crownsway Insurance Brokers Limited
4 months ago
Crownsway Insurance exceeded my expectations in providing tailored, cost-effective business insurance. Their exceptional service and competitive pricing make them the go-to choice for business owners. Special thank you, to Neelam for her personal involvement in the entire process.
Crownsway Insurance Brokers Limited
Sonny Bhaker
a year ago
I have been doing business with crownsway for many of years now also my father has too, Neelam and Adam have always been fantastic! they get me competitive Letting insurance for my Property Business all the time, I will never go to another broker, I have just added another letting insurance the other day with Adam and he did a superb job in getting the best cover for my business! keep the hard work up and I look forward to doing my renewals next! thank you so much Neelam and Adam!
Crownsway Insurance Brokers Limited
Stuart James
4 years ago
Having renewed my insurance back in the summer, the whole process was that simple and straightforward, that I forgot to properly say “thank you”. When I first spoke about my business insurance just over 12 months ago, the advice you gave me was second to none - truly fabulous. 
Taking the time to review my existing cover, and explaining the gaps / flaws to ensure I was properly covered. When it came time for renewal, you made sure everything was still the same, and no changes were required - even speaking to your brokers to ensure the current mix of my work (including more videography) didn’t affect my cover. The whole renewal process was incredibly simple - and you didn’t once chase for the money either, it was all renewed and handled on a trust basis. Thank you. This is what all transactions should be like - honesty, transparency, and pain free - you and the team at Crownsway are a shining light in your industry.
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About Crownsway Insurance Brokers Limited

Insurance Services

Crownsway is a family business since 1971.