Computer Answers Reviews Summary

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Computer Repair | New York, NY

455 Graham Ave, Brooklyn, NY 11222, United States

Trustguide Rating

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A+
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D
F
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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Computer Answers?

As of Mar 13, 2024, 240 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Computer Answers's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 13, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
January 27, 2024
Last updated
March 13, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Computer Answers's customers had a positive experience.

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Computer Answers's customer reviews analysis

An analysis of the latest reviews for Computer Answers reveals a predominantly positive reputation, indicating an overall gratifying customer experience. Customers frequently commend the shop for their proficient technical skills, affordability, and outstanding customer service. Notably, the quick turnaround time stands out as a recurrent theme, with multiple customers expressing appreciation for the prompt and efficient service they received, often stating repairs were completed in less than 24 hours. Another consistent highlight across reviews is the cost-effectiveness of their services, with several customers noting that the prices quoted by Computer Answers were significantly lower than those from competitors, including official brand repair services. The high praise for the company's friendly and professional demeanor suggests a culture of excellent customer care, which has garnered recommendations and repeat business. Customers also noted the willingness of the staff to go beyond expectations, offering free diagnostics, fixing additional issues at no extra charge, and exhibiting patience and understanding, particularly in complicated situations.

Positive Feedback

Customer feedback on Computer Answers predominantly highlights several key positive aspects. The company is frequently lauded for its technical acumen, with reports of the staff successfully reviving old and damaged laptops, often deemed irreparable by others. Their commitment to providing economical solutions is repeatedly celebrated, with customers expressing satisfaction in receiving services for 'almost half the price' compared to other quotes. Professionalism and customer service are also highly regarded, as staff are described as 'super friendly,' 'nice,' and 'professional.' The responsiveness of the business is another major point of compliment; customers reported swift service with effective issue resolution often within the same day. These positive experiences are fostering strong trust and loyalty, as indicated by the intent of multiple customers to solely use Computer Answers for future needs and to recommend the shop to others.

Concerns and Threads

While overwhelmingly favorable, the reviews do contain a few areas that may require attention. One review alluded to a longer wait time due to the extended process needed to procure a part for an older laptop, which, although concluded with a positive resolution, suggests that service times may vary depending on the complexity of the repair. Additionally, while not directly negative, the mention of one customer's friend advising them to visit Computer Answers after an unsatisfactory experience elsewhere reflects a broader industry challenge where customers may initially face disappointment with other service providers before finding satisfaction. It is important for the company to maintain consistency across all types of repairs and customer interactions to ensure sustained satisfaction and uphold their reputation.

Frequently asked questions about Computer Answers

Do Computer Answers offer free diagnostics for all computer issues?

According to customer reviews, Computer Answers provides free diagnostics, allowing customers to understand the issue without any upfront cost.

How does the pricing at Computer Answers compare to official brand repair services?

Customer feedback indicates that Computer Answers often quotes prices that are significantly lower than official brand repair services, providing a more cost-effective solution for customers.

Can I expect a quick turnaround for repairs at Computer Answers?

Yes, many customers report having experienced swift and efficient repair services, often with their devices being fixed and ready within the same day or less than 24 hours.

Recent customer reviews and testimonials for Computer Answers

Computer Answers
Jonathan Mireles
5-Star
4 months ago
Hands down the best computer repair shop in Williamsburg. I was fortunate to receive a free diagnosis and a well-sorted, perfect suggestion. Ken brilliantly dealt with my HP laptop. Astonishingly, his service cost was reasonably lower, almost half the price that other spots previously quoted me. Every staff member at this superb shop was super friendly, nice, and professional throughout my experience. Their high level of customer service and tech savviness truly impressed me and I would absolutely recommend their services to friends and family!
Computer Answers
Elon Admony
5-Star
a month ago
I dropped my 12 years old laptop there, it took a bit to get the part but they ended changing many parts in my computer for no extra charge, very nice people! Highly recommended!
Computer Answers
Jen Neuman
5-Star
3 months ago
Kane is the best. He SAVED my laptop (which needed significant repairs) in less than 24 hours and at an extremely reasonable/affordable price. The store is very professional, friendly, and knowledgable. I will never take my computer anywhere else. So glad I found this gem!
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Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.4
/5
240
reviews
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About Computer Answers

Computer Repair

You know Williamsburg is a special place and this is where we start when we had an opportunity to open up shop here and we didn't know exactly what we were getting into, but it was a world of opportunity. We found that the people in this neighborhood are truly amazing and we have been blessed to create amazing friendships and really we belong here and are proud to be service Williamsburg's electronics, from your MacBook to your iPhone and PC. There is no computer issue to big or too small, because we really believe in relationship building as a keystone for a successful business. Making sure you walk out of our store happy, satisfied and having received a real value is a success, as we save the environment together by fixing electronics.

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