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Club L London Reviews

Rated 1.4 based on 49 Reviews

Crewe CW1 6HX

Clothing Stores Crewe

Published on
July 19, 2025
Last updated
July 19, 2025

Reviews Summary

The overall sentiment toward Club L London as a clothing store is predominantly negative according to recent customer reviews, with only minimal positive feedback. Reviewers frequently mention issues with the returns process, customer service responsiveness, and a mismatch between product pricing and perceived value—particularly with packaging quality and return/refund procedures. While there are occasional remarks about good garment designs and fit, most feedback highlights dissatisfaction or unresolved grievances.

Common themes in these reviews include strict or unclear return policies, lack of adequate customer communication, and accusations of unfair refund denials. Several customers cite lost refunds, accusations regarding item condition upon return, and difficulty accessing customer support as recurring problems. Some also point to technical challenges using the online returns portal. The only specifically positive feature mentioned is product quality and design, though even these comments are frequently tempered by packaging or service criticisms.

Based on reviewer input, Club L London is viewed as a retailer with fashionable products but suffers from a poor reputation in customer service, refund processes, and post-purchase support, especially in London. The frequency of unresolved disputes and lack of responsive support undermine trust from customers in the local region. Overall, Club L London is currently regarded as troublesome for online clothing purchases, with a pattern of disappointment regarding returns and service support.
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What Customers Are Saying About Club L London?

amazing designs, perfect fits

Trustguide extracts key phrases from reviews about Club L London and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 10% of Club L London's customers had a positive experience.

Positive
10%
Neutral
10%
Negative
80%

Club L London Ratings

1

As of Based on 49 revies as of Jul 19, 2025

Club L London Score

10%

As of Based on 49 revies as of Jul 19, 2025

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Customer Reviews

As of Jul 19, 2025, 49 customers have reviewed this business and rated it 1.4 Star out of 5. Trustguide conducted an in-depth analysis of Club L London's publicly available reviews View source

Estrella Annette rated Club L London 4 stars
6 months ago
I’ve always had great experiences with Club L—amazing designs, perfect fits, and excellent quality. However, for a dress worth £180, I feel the packaging could be better. A plastic bag doesn’t match the premium feel of the product. Upgrading the packaging would make the experience truly luxurious!
Jens S rated Club L London 1 stars
6 months ago
Most shops allow 28 days to return items and even extend that over the Xmas period. I purchased a dress for my daughter that has come up way to big definitely is not true to size! now I can not return the dress due to it being a gift over the Christmas period. Will not be ordering again due to this silly 14 days return policy
Julie Burgess rated Club L London 1 stars
6 months ago
Absolutely shocking. I ordered a dress which cost me £75 for a wedding , as it wasn’t suitable I returned it for a refund. To my horror I received an email with pictures of a piece of soiled piece of material (not same as dress)stating I returned the dress with blood on the inside. This is a complete lie. After several emails back and forwards from me denying the damage was caused by myself they are refusing point blank to refund me. I asked them to return the dress so I could inspect it but they advised due to health and safety they had to destroy the dress. So I now have no dress and am out of pocket They offered me complimentary vouchers but no refund. It now seems my word against theirs but they are at an advantage as they have my money, I wish I would have read the reviews before my purchase as it seems they refuse refunds on a regular basis. Disgraceful!!!

Frequently Asked Questions About Club L London

How long is the return window for Club L London purchases?

Club L London offers a 14-day return period, which some reviewers note is shorter than other retailers’ windows. Returns made outside of this timeframe, such as gifts purchased before Christmas, may not be accepted.

What are common issues customers have reported with Club L London?

Customers frequently mention problems including strict return and refund policies, customer service delays, accusations of improper item condition on return, missing refunds, and technical difficulties with the online returns portal.

How does Club L London handle product packaging?

Some customers have felt that the packaging, often just a plastic bag, does not match the premium pricing of certain items and would prefer more upscale packaging to match the product's perceived value.

About Club L London

Clothing Stores
Club L London is a fashion retailer specializing in women's clothing items, such as dresses and jewelry. The company provides customers the ability to shop online through its digital platform, offering a selection of garments and accessories delivered directly to their specified addresses.

Club L London operates primarily as an e-commerce business. Customers browse inventory and complete purchases online. The standard process includes ordering, home delivery, and the use of an online portal to manage returns. The returns process and customer support are facilitated digitally or through email communication.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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