Bart Rogacewicz rated Climateguard Windows & Doors 1 stars
3 months ago
We had doors and windows installed five years ago by their contractors. This week, when installing new flooring, we've come to find that they were initially installed incorrectly, with no proper flashings installed at the doors at the least; we also have 7 windows they most likely also installed incorrectly. I am told by their service that CG is washing all responsibility due to a laughable one year labor warranty.
What this means to you- if they send someone to install something and the installer is good at covering their poor craftsmanship, you may find your home rotting years later at your responsibility. Stay away from Climate Guard, Studio 41, and anyone else involved if they tell you this is normal. Based on other reviews, it's clear they don't actually care about the customers and only praise positive feedback.
UPDATE: While we can't allow our GC to open anything up yet to truly assess the damage ClimateGuard has caused to our home (insurance/lawyer needs to look at unaltered), the current estimate for damages is in tune of $20-40k, potentially much higher. Stay far away from this company.
UPDATE2: Looking things over, it's starting to look like ClimateGuard is also in breach of IL building code by not installing flashings on doors/windows. If you're being told by their representative that your home is not humid/too humid and trying to place blame elsewhere, have someone make sure they did not also botch your install. I smell a class action lawsuit.
UPDATE3: As there's really no reply functionality, I just wanted to reply and state that while it's appreciated a representative should reach out, I shouldn't have to post a negative review with photographic evidence for someone to take me seriously about CG allowing contractors to do work against building code.
UPDATE4: Sadly to no one's surprise, Climate Guard has yet to reach out. Unsure if this is due to insurance or lawyer reaching them first, but to me there's no update.
UPDATE5: Two reps came out to the home, Chris and Jose. Immediate attempt to deflect responsibility, trying to blame "existing" damage on the bad/illegal install. After some arguments, Chris admitted fault to both improperly installing doors without flashings, not to code, and the fact their crew covered whatever they may have found up, and did not notify a single person of any issue whatsoever simply to finish and get paid. Their attempts at rectifying this are just as ridiculous as everything else, with two of our doors and floor damage offered to be replaced. Zero care or concern for the other two doors, or the 7 windows that may be hung improperly as well. Waiting on a certified inspection report to take this further.
UPDATE6: Company, specifically Jose P, tried to send a crew and insist on fixing this to my wife, all without obtaining a permit or any other required authorization. When I spoke to Jose to confront this, I was told no work ever happens without a permit. This is directly conflicting the company policy, and their own staff is blatantly lying to customers. We're waiting on a response, but please beware of any work done, and always ensure the work is done with a permit and inspected by a licensed building inspector after completion.
UPDATE7: We're finally seemingly getting on the same page. Awaiting an official proposal we could then work off of and figure out what to do next. At the very least, Jose's been trying to rectify this.
