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Cleaning Services Birmingham Reviews

Rated 4.4 based on 85 Reviews

Centre Court, Stratford Rd, Hall Green, Birmingham B28 9HH

Cleaning Services | Birmingham

Published on
March 4, 2024
Last updated
March 13, 2024

Reviews Summary

The overall reputation of Cleaning Services Birmingham is variable according to customer reviews. Positive feedback frequently highlights their professionalism, punctuality, and high-quality cleaning standards. Observations of their meticulous attention to detail and effective performance in challenging scenarios, such as cleaning properties left in poor condition by previous tenants, contribute to their commendable reputation. On the other hand, there are notable concerns regarding customer service and management procedures. A particular incident involving a dispute over cancellation fees suggests a potential lack of transparency and poor communication in their policies. The inconsistency in the cleaning process—evident from one account where certain areas were neglected during an end of tenancy clean—also indicates room for improvement. Recurring positive themes include reliability, thoroughness, and satisfaction in the actual cleaning services provided, countered by specific negative experiences related to administrative aspects and customer relations.

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What Customers Are Saying About Cleaning Services Birmingham?

Trustguide uses AI to extract key phrases from reviews about Cleaning Services Birmingham and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Cleaning Services Birmingham's customers had a positive experience.

Positive
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Cleaning Services Birmingham Ratings

1

As of Based on 85 revies as of Mar 04, 2024

Cleaning Services Birmingham Score

As of Based on 85 revies as of Mar 04, 2024

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Customer Reviews

As of Mar 13, 2024, 85 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Cleaning Services Birmingham's publicly available reviews View source

Danchinoloves !! rated Cleaning Services Birmingham 1 stars
a month ago
They are not clear on having a cancellation fee which is 50% of the service you had booked. At 1st they threatened to go to debt collectors. When I had all the correspondence we had on WhatsApp and know where it was meant or even asked to go and read their policy before confirming that you want the slot. It took a while for them to believe me and communication was them demanding money. They even deleted some chats but as soon I as informed them I'm a government civil servant they changed their tune. They Apologised and admitted i was correct then when I wanted to still book a slot for non commercial appt they totally blanked me after stating its needed because I'm having cancer treatment and haven't been recovering at my property, which was all stated upfront in the 1st conversation. So I cant say anything about they work but the way back of house management really need to be retrained for sure cos I believe this isnt the 1st time its happened and people not able to speak up properly fell for their cancellation fee when it hadn't been accepted apart of the booking.
Nas H rated Cleaning Services Birmingham 1 stars
a month ago
Great service. On time and cleaned my property to a very high standard. Happy to give advice. Definitely recommend.
rameez sattar rated Cleaning Services Birmingham 1 stars
a month ago
I am absolutely thrilled with the cleaning service provided. From the moment they arrived, their professionalism was evident, and they left my home spotless. Their attention to detail, promptness, and friendly demeanor make them my top choice for all future cleaning needs. Service: Moving-related cleaning

Frequently Asked Questions About Cleaning Services Birmingham

Does Cleaning Services Birmingham have a clear cancellation policy?

There have been customer reports of unclear communication regarding cancellation fees. It is recommended that prospective clients clarify potential fees and review company policies thoroughly before scheduling a service.

Can I expect Cleaning Services Birmingham to clean every listed area during an end of tenancy cleaning?

While most customers report thorough service, there have been instances of specific areas being overlooked. It may be beneficial to discuss a comprehensive checklist with the cleaners beforehand to ensure all areas are addressed.

Are the cleaners from Cleaning Services Birmingham professional and punctual?

Numerous reviews positively note the professionalism and punctuality of the cleaning team, indicating that the company is respected for its timely and courteous service.

About Cleaning Services Birmingham

Cleaning Services

End of tenancy cleansDeep cleansSpring cleansPost builder cleansCleaning servicesRegular cleaningCOVID cleaningCovid foggingCovid-19 cleaning

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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95% of your customers read online reviews. Make it easy for them.
Mike, Adam and another 21,516 have joined the waitlist.