Cleaning Express Reviews Summary

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Office Cleaning Companies | London

Beaufort Court, 44 Admirals Way, London E14 9XL

Trustguide Rating

TrustScore®
A+
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D
F
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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Cleaning Express?

As of Mar 13, 2024, 319 customers have reviewed this business and rated it 4.7 Star out of 5. Trustguide conducted an in-depth analysis of Cleaning Express's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 13, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
January 31, 2024
Last updated
March 13, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Cleaning Express's customers had a positive experience.

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Cleaning Express's customer reviews analysis

The overall reputation of Cleaning Express is highly positive, indicated by the consistent praise received from its customers. The reviews reflect a clear trend of satisfaction with the professionalism, punctuality, and quality of cleaning services provided. Customers frequently commend specific cleaners by name, suggesting a personal touch and effective service customization. The feedback highlights the company's capacity to efficiently handle various types of cleaning tasks including end of tenancy, deep cleaning, after builders clean, and general housekeeping, reiterating their versatility and thoroughness. Striking in the customer testimonials is the emotional resonance of the service, with several reviews expressing gratitude for improvements to their quality of life as a result of the cleaning delivered.

Positive Feedback

Positive aspects of Cleaning Express, as portrayed by customer experiences, primarily feature the commendable performance of the cleaning staff. Cleaners such as Elena, Adriana, Vilma, Liudmyla, Iryna, and Maria receive laudation for their friendly demeanor, reliability, and high standards of cleanliness. Another significant positive trait is the efficient booking process and the company's impeccable time management. Cleaners are noted for being punctual and for completing cleaning tasks effectively within the allotted time. Clients also appreciate the adaptability of the service to their individual cleaning preferences, indicating that the company takes a client-centric approach. Whether for regular subscriptions or one-time, specialized cleaning tasks, the feedback suggests that Cleaning Express offers a consistent, high-quality service that meets and often exceeds client expectations.

Concerns and Threads

The reviews provided do not contain direct negative customer experiences, indicating an absence of consistently reported issues or dissatisfaction with Cleaning Express. However, one isolated incident of discontinuing service due to geographic limitations is mentioned, which suggests a potential area for improvement could be an expanded service area. While this particular point of feedback does not detract severely from the company's reputation, it does highlight an operational constraint that affects service availability for current or potential clients encountering similar circumstances.

Frequently asked questions about Cleaning Express

Can Cleaning Express handle specialized cleaning tasks such as end of tenancy or after builders clean?

Yes, Cleaning Express is capable of handling specialized cleaning tasks including end of tenancy cleaning and after builders clean. Customer reviews frequently note the professionalism and thoroughness of these services provided.

Are the cleaners from Cleaning Express punctual and reliable?

Customer experiences suggest that Cleaning Express cleaners are highly punctual and reliable, with many reviews highlighting the cleaners’ on-time arrivals and dependability for regular cleaning schedules.

How do customers find the communication with Cleaning Express?

The reviews note very prompt and professional communication from Cleaning Express. The booking process in particular is described as smooth, indicating effective and customer-friendly communication practices.

Recent customer reviews and testimonials for Cleaning Express

Cleaning Express
Jade
5-Star
2 weeks ago
So far a great service from cleaning express. Very prompt and professional communication. Elena came to clean our flat for the first session, she was very pleasant and friendly. She did a great job cleaning and we are looking forward to continuing on our regular cleaning subscription with her.
Cleaning Express
Laura Lijo
5-Star
a month ago
We booked an end of the tenancy cleaning and deep carpet clean for a house we own. They did a spectacular job. The booking process was very smooth and they were very punctual and thorough. We can't recommend them enough. Excellent service.
Cleaning Express
Johnna Potts
5-Star
4 months ago
I used this service for almost two years. The housekeeper they "assigned" to me, Adriana, is nothing short of brilliant. She was fun to have around, loved playing with my dogs and she always left our flat sparkling clean. My favorite day of the week is when she would come. She's kind, good natured and just excellent at her profession. It only took her 1 clean to understand our cleaning preferences and she was very very efficient. We are discontinuing this service because we're moving houses to a location that Cleaning Express doesn't service. If I could have I would have taken Adriana with me. Service: General housekeeping
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Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.7
/5
319
reviews
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Poor
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About Cleaning Express

Office Cleaning Companies

Professional cleaning services company providing commercial cleaning and domestic cleaning in London. Our services: office cleaning, end of tenancy cleaning, deep cleaning, after-building cleaning, house cleaning, carpet cleaning & antiviral disinfection. Our London cleaners are fully-insured and come with 100% Guarantee. We are in the top 10 companies in the UK by customer satisfaction according to TrustPilot. You will not be disappointed with our quality cleaning services. Whether you require regular home cleaning, professional apartment cleaning, office cleaning services or just a one-off spring clean we will be able to provide the best cleaning service for you. Book or get a free quote for cleaning services for your home or office!

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