Clayton Hotel Manchester Airport Reviews
Rated 4.1 based on 6085 Reviews
Hotels in Manchester
Outwood Ln, Manchester M90 4HL
Published on
February 21, 2024
Last updated
July 10, 2025
The Clayton Hotel Manchester Airport seems to offer a mixed bag of experiences to its customers. Reviews suggest a general appreciation for the efficient shuttle service and the friendliness and professionalism of the staff, especially highlighted are drivers Tony and Lucas, and reception member Ryan Lamb. Customers have expressed satisfaction with some of the service staff in the restaurant, particularly pointing out Oisin's professionalism and helpfulness. However, there are concerns regarding room amenities, cleanliness, and value for money. The hotel's perceived overpricing, coupled with minor facility issues and underwhelming room upkeep, has led to some dissatisfaction among guests. The recurring praise for staff attentiveness indicates a strong customer service culture, but this is juxtaposed against reports of subpar room conditions and amenities that fail to meet some guests' expectations for the price point. Overall, reviews indicate that while the Clayton Hotel excels in staff interaction and some logistical services like transfers, there is room for improvement in ensuring that accommodations and value align more consistently with guest expectations.
Yes, the hotel provides an efficient shuttle bus service to and from the airport, which many guests find convenient and easy to use.
While some guests have found the room furnishings to be comfortable, others have reported issues with amenities such as outdated or malfunctioning kettles and coffee facilities, so amenities may vary.
Many reviews praise the staff, especially shuttle bus drivers and receptionists, for their helpfulness and professionalism, creating a welcoming environment for guests.
Relaxed airport hotel offering casual rooms with free Wi-Fi & shuttle, plus a modern restaurant.
