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Clayton Hotel Leeds
Clayton Hotel Leeds

Clayton Hotel Leeds Reviews Summary

Hotels | Leeds

What do customers say about Clayton Hotel Leeds?

As of Mar 29, 2024, 3076 customers have reviewed this business and rated it 4.3 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
March 29, 2024
Last updated
March 29, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.3
/5
3076
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Clayton Hotel Leeds's customer reviews analysis

The Clayton Hotel Leeds has garnered an overwhelmingly positive reputation from its recent guests, evidenced by the latest customer reviews. These reviews consistently highlight the welcoming and personalized service provided by staff members, such as Charlotte, Charis, Dag, and Grace, who are frequently mentioned by name for their exceptional hospitality. The centrally-located hotel receives praise for its proximity to the city center, Leeds United matches, and transport hubs, making it a convenient choice for both leisure and business travelers. The cleanliness and spaciousness of the rooms, along with amenities, are also commended. The quality, variety, and freshness of food, especially the breakfast spread, further contribute to the hotel's favorable standing. Guests are impressed by the hotel's ability to cater to large groups with ease and the personal touches that make their stay memorable. Overall, the recurrent themes of friendly, attentive staff, strategic location, comfortable and clean accommodations, and a high standard of food service significantly bolster the reputation of Clayton Hotel Leeds.

Positive Feedback

Guest experiences at Clayton Hotel Leeds have been overwhelmingly positive, with several aspects repeatedly earning acclaim. First and foremost, the staff's friendliness and attentiveness are major highlights in the reviews. The personalized service, as demonstrated by staff members recalling previous interactions, has left lasting positive impressions on guests, thereby showcasing the hotel's commitment to excellent customer service. The strategic location of the hotel is another positive feature—it is within walking distance of the city center, railways, and sports venues, ideal for guests with diverse itineraries. Additionally, the cleanliness, comfort, and amenities of the rooms receive high marks, creating a pleasant and restful environment for guests. The food, particularly breakfast, is lauded for its quality, variety, and freshness, contributing to a well-rounded customer experience. Lastly, the hotel has been recognized for effectively accommodating both small and large groups, ensuring a welcoming experience for all.

Concerns and Threads

While the majority of feedback for Clayton Hotel Leeds is positive, a few reviews provide constructive criticism to underscore areas for improvement. One guest mentioned difficulties with signage in the car park, indicating that clearer directions to the reception area would enhance the arrival experience. Additionally, a minor inconvenience was reported in the bar area involving room charge authorizations and the need to set up a credit card limit at the reception, suggesting room for procedural refinement to streamline guest transactions. However, these critiques are relatively isolated and do not detract significantly from the overall positive customer experience.

Frequently asked questions about Clayton Hotel Leeds

How close is Clayton Hotel Leeds to the city center and transport links?

Clayton Hotel Leeds is conveniently located about a 10-minute walk from the city center, with easy access to public transport and close proximity to central Leeds and the rail station, making it ideal for both leisure and business travelers looking to explore the city or travel further afield.

What are the dining options available at Clayton Hotel Leeds?

The hotel offers a good selection of food catering for various dietary requirements, with reviews particularly praising the quality, variety, and freshness of the breakfast. Additionally, there is a bar where guests can enjoy food and drink.

Is Clayton Hotel Leeds suitable for large groups or events?

Yes, Clayton Hotel Leeds has experience in accommodating large groups and events. The hotel staff are commended for their excellent service, making groups feel welcome, and efficiently managing group stays, as noted in feedback from guests who have visited as part of sizable parties or work trips.

Recent customer reviews and testimonials for Clayton Hotel Leeds

Clayton Hotel Leeds
Harry Holt
5-Star
a week ago
Great hotel and very friendly staff. In particular, Charlotte on reception was amazing. She was very welcoming, polite, and delivered excellent hospitality. The hotel itself is in a brilliant location, only a 10 minute walk from the city centre. The rooms were clean and spacious. Would highly recommend staying here.
Clayton Hotel Leeds
Parvi2al
5-Star
a week ago
To whom it may concern, I stayed at the hotel last night and my stay was made extra special by the customer service at reception. Charis on the reception was very welcoming and friendly. Really helpful with good humour and practical advice to make our stay easier. When we left the hotel she was on reception again at checkout and she commented on the conversation we had the day prior. I was amazed that she could remember us amongst the myriad of people that she must deal with daily. I told her that I thought this was great customer service but I wanted to formalise it by sending this message. I hope her manager gets to read this and sticks it in her dossier for her annual review. She is a credit to the hotel and should be rewarded. Anyway thanks for the great stay. Yours sincerely, Jonathan (Room 419)
Clayton Hotel Leeds
Sally Kerr
5-Star
a week ago
Just stayed here for a weekend as part of a 180-strong group. From start to finish, the hotel made us feel very welcome. Service was excellent, very friendly and helpful staff and a good selection of food catering for various requirements, which was a pleasure to see. Thank you so much to the team at The Clayton Leeds!
Read all reviews

About Clayton Hotel Leeds

Hotels
Polished hotel with a chic restaurant, a wood-panelled bar and a fitness room, plus free Wi-Fi.
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