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Celsius Plumbing & Heating Ltd.
Celsius Plumbing & Heating Ltd.

Celsius Plumbing & Heating Ltd. Reviews Summary

Plumbers | Edinburgh

What do customers say about Celsius Plumbing & Heating Ltd.?

As of Feb 25, 2024, 413 customers have reviewed this business and rated it 4.8 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
February 25, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.8
/5
413
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Celsius Plumbing & Heating Ltd.'s customer reviews analysis

The overall reputation of Celsius Plumbing and Heating is largely positive with reviews highlighting quick, professional, and thorough services. Customers consistently commend the company on its efficiency, professionalism, and ability to provide clear explanations. A recurring theme is the ease of contacting the team and their willingness to assist with queries, signaling strong customer service. The technicians from Celsius earn particular praise for punctuality and attentiveness, as does the tidiness of their work, leaving spaces as they found them post-installation or repair. The reported reliability of the company, mentioned by a customer who has used their services multiple times, adds to their credibility. However, an isolated review points to unprofessional conduct, lack of punctuality, and inadequate preparation. This negative feedback suggests inconsistency, which may affect the company's reputation if such instances are not isolated and are not addressed promptly and professionally by the company.

Positive Feedback

Reviews for Celsius Plumbing and Heating vary from praising their swift and professional service to their reliability over multiple encounters. Customers value the professionalism, knowledge, and preparedness of the engineers who are described as punctual and efficient in their work. Positive experiences emphasize the neatness post-service, implying respect for customers' property. The promptness of service is also noted, with engineers arriving on time and managing to rectify issues without delay. The approachability of the team and their supportive nature throughout the service process, particularly in explaining issues and providing aftercare, are strongly appreciated. The willingness to address and rectify any issues promptly illustrates a commitment to customer satisfaction.

Concerns and Threads

Despite numerous positive reviews, Celsius Plumbing and Heating has faced criticism on certain fronts. The primary complaint cites a lack of punctuality and preparation, with an engineer arriving later than scheduled and seemingly unprepared for the job. This incident resulted in safety concerns due to water being left over electrical components and work having to be repeatedly corrected. The dissatisfaction extends to a perceived disconnect between the office and field technicians which led to a lack of accountability and inadequate communication, particularly when failing to provide an apology for the mistakes made. This negative feedback, although not widespread, is significant and implies potential areas of improvement, especially in coordination and customer communication.

Frequently asked questions about Celsius Plumbing & Heating Ltd.

How reliable is the scheduling for Celsius Plumbing and Heating?

Most reviews indicate that Celsius Plumbing and Heating engineers are punctual and arrive within the expected time frame. However, one reviewer mentions an instance of the engineer arriving earlier than the scheduled window. It is advisable to confirm the expected arrival time when scheduling an appointment.

What if there are issues with the work done by Celsius staff?

Celsius Plumbing and Heating seem to be responsive in rectifying any issues as highlighted in customer feedback. In the event of any problem, customers should contact the company directly to have the matter addressed promptly.

Can I expect the technicians to be professional and tidy during installations or repairs?

Yes, multiple reviews praise the technicians from Celsius for their professionalism and the cleanliness of their work, ensuring that they leave the workspace tidy after completing installations or repairs.

Recent customer reviews and testimonials for Celsius Plumbing & Heating Ltd.

Celsius Plumbing & Heating Ltd.
Amy Dodds
5-Star
3 months ago
Really quick and professional service - I was really impressed with how well everything was explained to me and I was given some very reasonable options to consider. The team are really easy to contact and were more than willing to help with any questions I had throughout the process and afterwards as well. Really efficient install and Blair cleaned everything up before leaving so you wouldn’t have even noticed they were here. Would definitely use Celsius again and can’t recommend them enough.
Celsius Plumbing & Heating Ltd.
Joan Pringle
5-Star
2 days ago
My engineer arrived nice and early. Checked the boiler, hob etc. Most importantly he fixed the timings so my heating didn’t come on through the night. A job well done . Thank you.
Celsius Plumbing & Heating Ltd.
Samantha Huber
5-Star
3 months ago
Excellent all round. Richard was very professional, friendly, knowledgeable, and organised. He phoned ahead and was right on time, helped me with understanding my boiler. Thanks so much. Even the cat is happy. Would highly recommend.
Read all reviews

About Celsius Plumbing & Heating Ltd.

Plumbers

At Celsius Plumbers, we are all things boilers, central heating and plumbing and cover Edinburgh, East Lothian and Midlothian. We specialise in central heating boiler repairs and servicing, boiler replacements and installations as well as general plumbing ranging from tap repairs through to radiator replacements, power flushing and blocked drains. We are open 6 days a week (closed on Sundays) and operate an emergency plumber service. We are proud of our excellent customer ratings for boiler repairs and new boiler installations on the Edinburgh Council Trusted Trader scheme.

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