Castelan Group Reviews

Absolutely shocking company. Will find any and every reason to reject your claim. Dealing with this company is like talking to a brick wall. We paid for 5 years insurance cover for our £3k plus dining table with chairs. Two years down the line multiple chairs have areas where the stitching has separated A "professional" upholstery technician was sent out to inspect and prepare a report. Its clear this technician is only sent out to find excuses to reject the claim. The age old "wear and tear" excuse is used to reject the claim even though the chairs are hardly used. We have a two year old an eight year old and an eleven year old. Is it possible for fabric to be pulled apart as shown in the pictures through occasional use by mainly 3 children?! If so.. the furniture is not fit for purpose. Any appeal to reason will be pushed aside and ignored and the words of the technician will be taken as fact even though it is just his opinion. If anything it is our furniture and you would think we would have a better idea on how it is used but no!...somehow the technician is aware of exactly how the damage had occured. The claim will now be taken further to the Financial Ombudsman. The Castelan Group and the furniture supplier Barker and Stonehouse should be ashamed. They promise you everything when they want you to buy the furniture and insurance. They tell you the insurance will cover all and any eventuality but when its time to pay out they will do everything to reject your claim. Would never purchase anything through Barker and Stonehouse ever again and any policy which the Castelan Group is a claims administrator for is not worth the paper its printed on.