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Carpets-Online Reviews

Rated 5 based on 26 Reviews

Flooring Contractors

Published on
July 29, 2025
Last updated
July 29, 2025

Reviews Summary

Overall, customer sentiment toward Carpets Online and its carpet retail service is highly positive. Reviewers consistently note quick delivery, competitive pricing, and the quality of the carpets as standout features. Many mention specific aspects such as the thickness and comfort of the carpets, and several reviewers say they would recommend or return. Occasional minor issues are mentioned, such as a delivery delay attributed to the logistics company rather than the retailer.

Frequent themes in the reviews include affordability, efficient delivery timelines, the quality and feel of the carpet, and helpful customer interaction either through phone or sample provision. Customers repeatedly highlight good communication, transparency about deliveries, and staff knowledge without any pressure to up-sell. The service received during ordering, delivery, and support is noted as seamless and reliable.

In summary, Carpets Online is regarded as a reliable and customer-focused flooring shop. The large number of repeat and referral customers and the smooth, transparent ordering process strengthen the company’s reputation, especially for those seeking affordable and convenient carpet solutions in their area.
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What Customers Are Saying About Carpets-Online?

Absolutely over the moon

excellent price

Fantastic service

fab service,delivery, and great carpet

lovely and soft to walk on

Helped me with sending me samples

really quick and easy process

very easy to communicate with

friendly staff and a great choice

prices that won't be beaten

Trustguide extracts key phrases from reviews about Carpets-Online and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Carpets-Online's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%

Carpets-Online Ratings

5

As of Based on 26 revies as of Jul 29, 2025

Carpets-Online Score

100%

As of Based on 26 revies as of Jul 29, 2025

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Customer Reviews

As of Jul 29, 2025, 26 customers have reviewed this business and rated it 5 Star out of 5. Trustguide conducted an in-depth analysis of Carpets-Online's publicly available reviews View source

Samantha Smith rated Carpets-Online 5 stars
2 months ago
Absolutely over the moon with my daughter’s new bedroom carpet. Makes great hoover lines. Super thick and luxurious, ordered Wednesday, delivered Friday. Highly recommend, will be ordering again for the living room.
Teri Parker rated Carpets-Online 5 stars
a month ago
Lovely carpet at an excellent price, Fantastic quality, From start to finish smooth transaction, updated right through regarding delivery, could not fault them, Would definitely recommend
Angela Lewis rated Carpets-Online 5 stars
a month ago
Fantastic service, free upgrade on one of our larger carpets, great customer service. Will definitely use this company again.

Frequently Asked Questions About Carpets-Online

Is the order and delivery process straightforward at Carpets Online?

Yes, customers highlight a smooth transaction process, timely updates, and fast delivery, sometimes within two days. The company keeps buyers informed via regular communication.

Can I get carpet samples before making a purchase?

Yes, Carpets Online offers samples and phone support to help customers choose the right carpet before ordering. Several reviewers mention being sent samples promptly upon request.

Are the prices at Carpets Online competitive?

Reviewers frequently mention that the prices are excellent and offer very good value for money. Some customers note receiving free upgrades or deals they found hard to match elsewhere.

About Carpets-Online

Flooring Contractors
Carpets Online is a carpet retailer specializing in providing residential flooring solutions, primarily through an online sales and ordering platform. The company supplies carpets in various styles, colors, and price points, serving customers looking to purchase carpets for different rooms in their homes.

Carpets Online operates by allowing customers to select and order carpets via their website or over the phone. The company offers support such as sending out samples and answering queries, coordinates home delivery, and communicates updates throughout the process. All carpets are delivered directly to the customer's property for installation.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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