Bubba Gump Shrimp Co. establishes a mixed yet generally positive reputation among patrons. Customer feedback frequently commends the strategic location in Times Square, appreciated for its convenience and views, as well as the fun, themed atmosphere throughout the restaurant. Fans of the movie 'Forrest Gump,' from which the establishment draws inspiration, find particular delight in the restaurant's concept. The dining experience is bolstered by the restaurant's accessibility features such as elevators for wheelchair users and space for infant strollers. Multiple reviews positively note the food quality, describing dishes like the shrimp, jambalaya, calamari, and gumbo as ranging from good to amazing. However, there are isolated comments on certain menu items, like salmon and mac and cheese, being mediocre and not meeting expectations. Customer service receives mixed reviews; while several patrons praise the staff for being friendly and engaging, some instances of order mishaps and delayed seating are reported. Such service-related issues occasionally detract from the overall experience.
The primary positive aspects of Bubba Gump Shrimp Co. as highlighted by customers include its exceptional location and views of Times Square, which enhance the dining experience. The theme and decor give a special nod to the film 'Forrest Gump,' creating a relaxed and enjoyable ambiance complimented by movie trivia activities, resonating well with fans. The service is often praised; several customers specifically applaud the friendliness and efficiency of the staff, with some employees being commended by name. Accessibility factors have also been applauded, ensuring that those with strollers or in wheelchairs feel accommodated. The diverse food offerings are generally enjoyed; particularly, the shrimp and jambalaya stand out as favorites, and the beverage selection, including cocktails, is appreciated.
On the flip side, Bubba Gump Shrimp Co. has faced several criticisms in customer reviews. Some diners experienced service-related issues, including order mix-ups and concerns with billing discrepancies that required rectification. Although the service is praised in other reviews, such negative incidents contribute to a perception of inconsistency. Certain dishes have disappointed; the salmon was described as lacking flavor and the sauce as needing more strength. Other menu items like the fish and chips, mac and cheese, and shrimp scampi received criticism for being dry, greasy, and tasteless. The portion sizes for some have also been noted to be insufficient, leading to a perception of the meals being overpriced relative to quality and quantity.
Yes, Bubba Gump Shrimp Co. is wheelchair accessible and provides an elevator for ease of access. The restaurant layout also accommodates space for strollers.
Customer favorites include shrimp dishes, jambalaya, gumbo, and the various cocktail selections available.
The restaurant is 'Forrest Gump' themed, with various memorabilia on display. Customers can enjoy movie-related trivia and other fun activities during their visit.
Family-friendly chain for seafood & American fare served in a fishing boat-themed setting.
