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Bubba Gump Shrimp Co.
Bubba Gump Shrimp Co.

Bubba Gump Shrimp Co. Reviews Summary

Seafood Restaurants | New York, NY

What do customers say about Bubba Gump Shrimp Co.?

As of Jan 10, 2024, 12965 customers have reviewed this business and rated it 4.3 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
January 10, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.3
/5
12965
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Bubba Gump Shrimp Co.'s customer reviews analysis

Bubba Gump Shrimp Co. establishes a mixed yet generally positive reputation among patrons. Customer feedback frequently commends the strategic location in Times Square, appreciated for its convenience and views, as well as the fun, themed atmosphere throughout the restaurant. Fans of the movie 'Forrest Gump,' from which the establishment draws inspiration, find particular delight in the restaurant's concept. The dining experience is bolstered by the restaurant's accessibility features such as elevators for wheelchair users and space for infant strollers. Multiple reviews positively note the food quality, describing dishes like the shrimp, jambalaya, calamari, and gumbo as ranging from good to amazing. However, there are isolated comments on certain menu items, like salmon and mac and cheese, being mediocre and not meeting expectations. Customer service receives mixed reviews; while several patrons praise the staff for being friendly and engaging, some instances of order mishaps and delayed seating are reported. Such service-related issues occasionally detract from the overall experience.

Positive Feedback

The primary positive aspects of Bubba Gump Shrimp Co. as highlighted by customers include its exceptional location and views of Times Square, which enhance the dining experience. The theme and decor give a special nod to the film 'Forrest Gump,' creating a relaxed and enjoyable ambiance complimented by movie trivia activities, resonating well with fans. The service is often praised; several customers specifically applaud the friendliness and efficiency of the staff, with some employees being commended by name. Accessibility factors have also been applauded, ensuring that those with strollers or in wheelchairs feel accommodated. The diverse food offerings are generally enjoyed; particularly, the shrimp and jambalaya stand out as favorites, and the beverage selection, including cocktails, is appreciated.

Concerns and Threads

On the flip side, Bubba Gump Shrimp Co. has faced several criticisms in customer reviews. Some diners experienced service-related issues, including order mix-ups and concerns with billing discrepancies that required rectification. Although the service is praised in other reviews, such negative incidents contribute to a perception of inconsistency. Certain dishes have disappointed; the salmon was described as lacking flavor and the sauce as needing more strength. Other menu items like the fish and chips, mac and cheese, and shrimp scampi received criticism for being dry, greasy, and tasteless. The portion sizes for some have also been noted to be insufficient, leading to a perception of the meals being overpriced relative to quality and quantity.

Frequently asked questions about Bubba Gump Shrimp Co.

Is Bubba Gump Shrimp Co. accessible for wheelchair users and individuals with strollers?

Yes, Bubba Gump Shrimp Co. is wheelchair accessible and provides an elevator for ease of access. The restaurant layout also accommodates space for strollers.

What are some of the favorite dishes at Bubba Gump Shrimp Co.?

Customer favorites include shrimp dishes, jambalaya, gumbo, and the various cocktail selections available.

Is the restaurant themed, and does it offer activities related to the 'Forrest Gump' movie?

The restaurant is 'Forrest Gump' themed, with various memorabilia on display. Customers can enjoy movie-related trivia and other fun activities during their visit.

Recent customer reviews and testimonials for Bubba Gump Shrimp Co.

Bubba Gump Shrimp Co.
Patrícia
3-Star
a month ago
I recently visited Bubba Gump Shrimp near Times Square in New York and overall had a positive experience. The location is fantastic, and the food was delicious, and reasonably priced for the area. However, our service wasn't the best; there was a mix-up with our order, and we were mistakenly charged for something we didn't order. Despite being assured it would be removed, it appeared on our check. Friendly tip: double-check your bill before paying to avoid any surprises.
Bubba Gump Shrimp Co.
Brian (BriGuy71)
3-Star
4 months ago
I love me some casual dining chain restaurants. This one was absolutely surprising. I felt like some Shrimp and in the middle of Time’s Square Bubba Gump showed up. The only issue was when I arrived I wasn’t sure where the Host was to seat me, but they quickly showed up and everything else went great. I ordered a beverage and a classic appetizer that came out perfectly. The shrimp was so succulent. The Salmon was good, but not great. It really didn’t have a great taste and the sauce could be a bit stronger. However, I still rate this is a 5 star if you want to have a good nourishing meal with a fun atmosphere.
Bubba Gump Shrimp Co.
N M
3-Star
a week ago
We were a party of 4 + 1 infant in stroller dined in for early lunch at 11.30am. This restaurant is strategically located in times Square. First floor is a souvenir shop. The restaurant is on the 2nd floor and there is an elevator if you have an infant in a stroller. It was wheelchair accessible. It was a large restaurant. Space between tables is enough to have our baby's stroller next to my seat comfortably. Our waitress was AG. She was friendly yet efficient in taking our orders. We ordered 3 meals to share: the platter, clam chowder, and jambalaya. All were served pretty quickly. Jambalaya and clam chowder were good. The platter was okay. Love the cocktail selection. Wheelchair accessibility: There is an elevator in the restaurant.
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About Bubba Gump Shrimp Co.

Seafood Restaurants

Family-friendly chain for seafood & American fare served in a fishing boat-themed setting.

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