Bob'S Discount Furniture Chicago Reviews

They did the impossible and messed up something so simple twice and left us in a stressful situation over three weeks now. We liked and ordered an L shaped couch in the store and they delivered the pieces wrong where the hooks were at the opposite side. Delivery guys took photos and said they will share it with customer support and there is nothing to do on our end and it would be fixed. A week passed and nothing happened, then we started a process ourselves, explained the simple issue and they sent a new piece after 10 days wait. They sent the exact wrong middle piece again! Delivery guys again took photos, and we spent an hour on the phone explaining it, it's like they really do not comprehend. Now, a technician has to come out to evaluate the issue but they can't send the right furniture that we ordered. Horrible experience overall. What is he coming to evaluate? Why can't you send the right furniture that we ordered in the store! Update: Per response we received we tried again, all they do is connect you to someone who can not speak English and repeat the same things you tell them and put you on 25 minutes hold. Non English speaking customer service goes like this " so you are saying...."..Yes, that is exactly what I said 4 times already. We are fighting for a refund now, and want them to pick up this wrong item sitting in our home over a month and no result so far. These are ultimate scam artists. Just go to Ashley furniture for peace of mind and do not deal with these people.