Big Cat Travel Insurance Reviews

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AVOID! Please take my word, you’re better off paying extra and going elsewhere. Not one to write reviews normally but my experience with this company was awful. No one picks up the phone on the normal line, you can try the emergency contact line which is 24 hours but that also NEVER ANSWERS. I’m lucky I didn’t get into a medical emergency travelling, because if I was I’d be in an awful situation as no one is available to help… it’s as if no one works there. I did try to claim but in the end they made the whole process so convoluted and difficult I decided to not bother - which I think is their goal. The online claims portal is terrible, barely has any options and when you do get it through DONT expect a response within a week, each time they do respond your case is passed to a different person so you have to start from square one. This is genuinely the worst insurance company I have dealt with, I had to extend while I was away and requested during the period my insurance was still ongoing - they took so long to reply I could no longer extend and then tried to force me to take out a NEW policy at an extortionate price. I decided not to, because having NO insurance while travelling is about as good as being insured by Big Cat. EDIT - as a response to their response: You’ve said: Phone lines open from 9:30-5pm. I’m aware of time difference and purposely adhered to this. Not a good idea to blame the customer for a companies shortcomings. My phone IS capable of international calls, it connected and said no one is available to take your call right now - NOT the definition of 24/7 emergency. If you respond to most emails on the day they are received, how come I have numerous examples of this statement being false and at times I’ve had to send multiple emails during a week to STILL get a delayed response. The policy lapsed but I notified you in plenty of time for me to extend, it was due to your tardiness and lack of communication it lapsed. You can’t write a standard response shirking all responsibility for being negligent and pass it onto the customer. I hope this response further guides other customers to make the right decision regarding holiday insurance. I decided to pay extra and use insurance through my bank account. Taking the exact same approach with them, I had issues which they guided me through with clear instructions, good communication and adequate advice and my claim was settled in days.