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Better Pool Management

Better Pool Management Reviews Summary

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Pool Services | Philadelphia, PA

13044 Bustleton Ave # 4, Philadelphia, PA 19116, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Better Pool Management?

As of Mar 13, 2024, 85 customers have reviewed this business and rated it 4.1 Star out of 5. Trustguide conducted an in-depth analysis of Better Pool Management's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 13, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
March 11, 2024
Last updated
March 13, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Better Pool Management's customers had a positive experience.

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Better Pool Management's customer reviews analysis

Overall, Better Pool Management has garnered a positive reputation based on customer feedback. The reviews suggest that the company stands out for its friendly, knowledgeable staff, high-quality products, and long-standing service history. Customers appreciate the personalized, helpful service for both novice and experienced pool owners, noting that employees often provide valuable guidance and have a good understanding of pool maintenance needs. Despite the largely positive sentiment, there are some critiques regarding customer service, specifically regarding interactions deemed abrupt or rude, particularly during busy periods. Additionally, concerns about accessibility, given the store's operating hours, have been raised. While positive experiences are more frequently reported, these areas of criticism could suggest room for improvement in consistency of customer engagement and operational convenience.

Positive Feedback

The positive aspects of customer feedback for Better Pool Management revolve around the expertise and friendliness of the staff, quality of products, and commitment to customer service. Clients frequently praise the knowledgeable team that offers practical solutions and specific product recommendations, enhancing the overall customer experience. Long-term relationships extending over a decade or two have fostered a sense of trust and reliability. Furthermore, customers note that staff members are proactive in resolving issues, which is highlighted by their readiness to assist with problem-solving for pool maintenance. The availability of unique, high-quality chlorine and pool parts that other stores don't offer is also viewed as a significant benefit.

Concerns and Threads

On the negative side, customer experiences with Better Pool Management indicate instances of dissatisfaction primarily associated with customer service. Reports of rude and condescending interactions are concerning, with some staff members described as being defensive and abrupt during communications. Operational hours are another point of contention, as the advertised closing times do not match customer experiences, causing inconvenience to those with limited time to visit the store. These issues have led to some customers feeling unwelcome or undervalued, resulting in a reluctance to utilize the company's services.

Frequently asked questions about Better Pool Management

Does Better Pool Management offer personalized assistance for first-time pool owners?

Yes, many reviews highlight that Better Pool Management offers personalized assistance and is very helpful to first-time pool owners, answering questions and providing valuable guidance on maintenance and equipment.

Can I find unique pool maintenance products at Better Pool Management?

According to customer testimonials, Better Pool Management stocks unique, high-quality chlorine that is not available at some other retailers, suggesting a diverse range of products for pool maintenance.

Are the store's operating hours reliable?

Some reviews indicate discrepancies between the advertised operating hours and actual opening times, which may cause inconvenience. It's recommended to confirm the current hours before planning a visit.

Recent customer reviews and testimonials for Better Pool Management

Better Pool Management
Lea Kononchuk
5-Star
7 months ago
The 2 men that work here are extremely friendly & welcoming. Very knowledgeable too & they sell the best chlorine on the market that u can’t find at Leslie’s, among many other things. Highly recommend this place!
Better Pool Management
Shirley Bik
5-Star
2 years ago
I love this place any issues they helped me my first year having above ground pool they answered all my questions and were so helpful I will always go to them…. Shirley
Better Pool Management
Elaine McDowell
5-Star
a year ago
Reading all the reviews, I decided to add my experience. I have dealt with this company for over twenty years, and while no business is perfect, they have been very helpful though the years on diagnosing, providing services, and getting products needed. They certainly know the business and I prefer to deal with a reputable, legitimate business with longevity, which many others do not have. I can understand comments about customer service, they can be abrupt at times; but not most times— and I chalk those up to being busy and dealing with the public. With a little more care on my part, I have found them to be very helpful. Grateful for their service as someone who knows very little about maintaining a pool.
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Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.1
/5
85
reviews
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About Better Pool Management

Pool Services

Family-run pool service company with a retail store stocking chemicals & supplies.

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