Better.Com Reviews

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Do not walk - run away - from better mortgage. The highlights: Clear sexism in that my wife was unable to get a response from any of our contacts until I interceded. This happened so frequently that she would ask if she could use my email account to respond. I cannot stress this enough: Better is clearly inept and does not understand the local laws of the markets they operated in. We had a representative from the Midwest handling our closing (for a home in New York) and there were constant errors, omissions, and duplicated requests. At one point he called the insurance company for the new house and got the address changed to the wrong account. He then called the insurance company for our current house (in Montana), which they have no business interacting with in the first place, and got the address changed to NY too, which we found out next month. Had anything happened to the house in Montana during that time we would have had no coverage. Additionally for closing certain requirements must be met in the state of NY that aren't required in the Midwest. When we got to closing, Better and their attorneys had failed to do any of the work required of them which resulted in our attorneys having to pick up the slack and handle their responsibilities, which we were billed for. We requested that Better cover the costs (in excess of $1,800 which meant a lot to us but literal pennies to them) and they refused saying that the legal procedures followed by our attorneys were "unnecessary". Apparently Better's 'senior admin team' knows better than our real estate attorneys about how closings go in NY. We also experienced significant awful behaviors from all points of contact. At times they tried to pit us against each other, intentionally misrepresented facts that we provided them, and refused to read our accompanying documentation. We tried to buy a home in a normal timeframe from Better Mortgage. They basically screwed up at every possible step, and misunderstood every possible point of their own responsibility, to produce a huge and unnecessary cost to us in order to save themselves money. When faced with their own behaviors, they pretended that we had done unnecessary work to make the closing happen, and gaslighted us about our understanding of the process. At one point I had to draw them a diagram to explain how the math worked for costs incurred. A *diagram*. I would do almost anything to go back and avoid having used them in the first place and utilized a local lender.