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Benjamin Franklin Plumbing
Benjamin Franklin Plumbing

Benjamin Franklin Plumbing Reviews Summary

Plumbers | Dallas, TX

What do customers say about Benjamin Franklin Plumbing?

As of Mar 14, 2024, 1586 customers have reviewed this business and rated it 4.7 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Verified by
Souad Boumerar
Published on
March 14, 2024
Last updated
March 14, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
Positive
Neutral
Negative
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.7
/5
1586
reviews
Excellent
Good
Average
Fair
Poor
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Benjamin Franklin Plumbing's customer reviews analysis

Benjamin Franklin Plumbing garners strong endorsements from its clientele, with repeated praise for their punctuality, professionalism, and expertise. Extolled for its competent plumbers like Joe Molina, Cory Greenwood, Michael, and Ben Adams, the company is frequently described as reliable, particularly for complex tasks such as replacing cast iron pipes, water heater installations, and addressing slab leaks. Technicians are lauded for their meticulousness, courtesy, ability to explain issues effectively, and provide detailed walkthroughs of their processes. Feedback suggests they embody a thorough and customer-centric approach to service. This consistent narrative of professional service reinforces the company's standing in the industry. However, mixed sentiments emerge in regards to pricing transparency, with a noted instance of dissatisfaction over diagnostic service costs perceived as being steep or unexpected, potentially tarnishing its overall reputation.

Positive Feedback

Positive feedback for Benjamin Franklin Plumbing highlights the company's professional demeanor and technical acumen. Technicians like Joe Molina, Cory Greenwood, and others are praised for their timely arrival, polite behavior, and ability to address not only the task at hand but also to proactively recommend future upgrades and services, demonstrating exceptional knowledge and customer care. They are acknowledged for carrying out work neatly and attentively, safeguards to maintain household cleanliness, and completing jobs in a single visit, which is highly appreciated by customers. Many reviews convey a deep sense of trust in the company, built on years of consistent service quality and reinforced by the practical expertise of its employees.

Concerns and Threads

Despite numerous positive reviews, Benjamin Franklin Plumbing faces criticism primarily related to pricing transparency. Some customers express discontent with unexpected or high costs, particularly in an incident involving a slab leak detection service, underscoring the importance of clear communication about service charges. There are mentions of customers feeling misled by initial low service call quotes only to face substantial charges for actual services rendered. These negative experiences have prompted a few customers to seek services elsewhere, indicating that pricing is a key area that could benefit from improvement to maintain customer trust and loyalty.

Frequently asked questions about Benjamin Franklin Plumbing

What services can I expect from Benjamin Franklin Plumbing for complex plumbing issues?

Benjamin Franklin Plumbing offers a comprehensive range of services for complex plumbing issues, including but not limited to replacement of cast iron pipes, slab leak detection and repair, water heater installation, and addressing incomplete installations from previous services.

How reliable is the pricing offered by Benjamin Franklin Plumbing?

Reviews indicate that while many customers find the workmanship satisfactory, there are concerns about pricing transparency. It is advised that customers request a detailed quote and ensure all potential costs are communicated before consenting to service to avoid unexpected charges.

Do Benjamin Franklin Plumbing technicians provide recommendations for future services?

Yes, technicians from Benjamin Franklin Plumbing, as highlighted in customer reviews, provide helpful recommendations for future upgrades and services, taking the time to address additional plumbing concerns and offering expert opinions during their visits.

Recent customer reviews and testimonials for Benjamin Franklin Plumbing

Benjamin Franklin Plumbing
Robert Lechner
5-Star
6 days ago
We’ve always had excellent experiences with Benjamin Franklin in the past (they’re our “go to” plumber choice), but our recent experience with Joe Molina has set that bar even higher. Joe came out to replace a balancing spool in our main shower. Not only did he take the time to listen to our issue and remove/replace the balancing spool (which wasn’t an easy task), but he was courteous and pleasant the entire time. We were also impressed with how much care he put into ensuring that he wasn’t tracking anything through the house. He also listened to several general plumbing questions that we had, and offered opinions and solutions. We ended up replacing our toilet in the guest bathroom as a result of his recommendation, which he was able to perform on the same day (we had considered replacing this toilet previously, but his recommendation convinced us to take the plunge). We can’t recommend Joe or Benjamin Franklin enough! We will definitely be using Benjamin Franklin again in the future, and have no hesitation in recommending them for your plumbing needs
Benjamin Franklin Plumbing
Nancy White
5-Star
a week ago
No one wants to hear about their cast iron pipes under their 60 yr old slab foundation needing to be replaced. Thankfully, Cory Greenwood took us through the process of replacing the old pipes step by step, using video of the inside of the pipes. Cory is experienced, an expert, in this field. He was very professional in presenting our options, helping us with a timetable on planning to get the work done. Ben Franklin Plumbing has been our choice for about 12 years. Not the cheapest plumbing company, but I know the work will be done right, it's guaranteed.
Benjamin Franklin Plumbing
Romauld F Hernandez
5-Star
4 months ago
We most definitely would recommend Benjamin Franklin plumber, Michael, who did an excellent job for us this morning Wednesday, October 25, 2023. Michael came to our home and helped with an incomplete sink installation that a handyman started for us but never completed because the job was over his head. Michael completed the job. Plus, he is personable, knowledgeable, and professional. He successfully installed the missing cup washer to our kitchen sink. We are happy with the quality work he provided us and we even discussed future plumbing upgrades that we will likely have him come back and do for us.
Read all reviews
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.7
/5
1586
reviews
Excellent
Good
Average
Fair
Poor

About Benjamin Franklin Plumbing

Plumbers
For all of your plumbing problems, day or night, Benjamin Franklin Plumbing is Plano’s trusted 24-hour plumber. We handle clogs and leaks in sinks, tubs, and sewer lines. We promptly repair or replace water heaters, toilets, faucets and corroded pipes. From low water pressure to slab leaks, we handle all Dallas area plumbing emergencies. Benjamin Franklin’s punctual plumber guarantee ensures that you always receive fast service, expert installation and cost-effective plumbing solutions to all your home or business plumbing problems. Our local licensed plumber contractors are always ready when you need an emergency plumber near you in Plano. We’ve proudly plunged, snaked and piped Northern Dallas for over twenty years.
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