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Axa Business Insurance
Axa Business Insurance

Axa Business Insurance Reviews Summary

Insurance Services | Glasgow

What do customers say about Axa Business Insurance?

As of Apr 12, 2024, 37 customers have reviewed this business and rated it 3 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
April 12, 2024
Last updated
April 12, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
3
/5
37
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Axa Business Insurance's customer reviews analysis

The overall company reputation of AXA Business Insurance, as illustrated by the provided reviews, appears to be strikingly negative. A recurring theme in the customer feedback is a strong dissatisfaction with the company's claim processing. Customers report a perceived unwillingness by the insurer to honor claims, citing specific instances where claims were denied based on technicalities or specific clauses. Furthermore, customers express resentment over charges for policy cancellation and frustration with customer service interaction, describing it as lacking empathy and efficiency. The intensity of the negative reviews suggests that these experiences are not isolated incidents but part of a broader trend that could significantly impact the company's reputation and customer loyalty. Moreover, political and ethical concerns are raised regarding the company's investment decisions, which have influenced at least one customer's perception of the company negatively.

Positive Feedback

In this instance, the provided reviews do not outline explicitly positive feedback about AXA Business Insurance. Given the lack of positive remarks, no definitive conclusions about the company's strengths or positive aspects of customer experience can be drawn from this data alone. This situation may indicate a need for the company to enhance its services and engage in more robust reputation management to generate and highlight positive customer experiences. However, without evidence of satisfactory customer feedback, any commentary on positive aspects would be speculative and unsubstantiated.

Concerns and Threads

The negative customer feedback for AXA Business Insurance centers primarily on claims handling, where customers have expressed deep disappointment and frustration. Many report that the company utilizes specific clauses to avoid paying out on claims, with one customer detailing their loss due to denied business contents coverage and another stating avoidance of loss of income compensation after a disaster. Additionally, grievances are raised about the perceived high cost and punitive nature of policy cancellation fees. Other reviews highlight dissatisfaction with customer service, with harsh descriptions of interactions and a lack of responsiveness to customer communications. Ethical considerations also surface, with one customer denouncing the company's investment choices. These criticisms form a pattern suggesting systemic issues with transparency, empathy, and customer-centric practices within the company.

Frequently asked questions about Axa Business Insurance

Does AXA Business Insurance have a history of not honoring claims?

Based on the reviews, there is customer feedback suggesting dissatisfaction with AXA's claims handling process, whereby some customers have reported a reluctance from the company to pay out claims. However, individual experiences can vary, and it may be beneficial for prospective customers to inquire directly about the claims process and seek clarity on policy terms before purchasing insurance.

Are there additional charges for canceling a policy with AXA?

Yes, according to one review, there is a charge for canceling a policy with AXA Business Insurance. The exact amount may vary, so it's recommended that customers review the policy documentation for details on cancellation policies and any associated fees.

Have customers reported any issues with customer service at AXA?

Some reviews indicate that customers have had negative experiences with AXA's customer service, including perceived unhelpfulness and a lack of responsive communication. It's advisable for prospective customers to consider the importance of customer service in their decision-making process and possibly look into alternative reviews or testimonials for a broader understanding.

Recent customer reviews and testimonials for Axa Business Insurance

Axa Business Insurance
Sab
1-Star
2 months ago
Terrible company that invested in Elbit Systems that is an Israeli arms manufacturing company and invests in several banks that directly fund illegal Israeli settlers on stolen occupied land. Wouldn't give them a penny. Funds terror.
Axa Business Insurance
Biscuit
1-Star
a year ago
As usual, they will have some clause in their terms to get out of paying out for a claim. I was covered for contents insurance not business contents insurance, so my equipment was only covered at home, despite me paying for business insurance for almost 3 years. Perfect for an automotive photographer...not. absolute nonsense. Il give my money to another company. Policy cancelled on the spot.
Axa Business Insurance
Jamie McNie
1-Star
10 months ago
Simply do not pay out when claims are made. Happy to take your money though. Avoid this insurance company.
Read all reviews

About Axa Business Insurance

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