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Axa Business Insurance Reviews

Rated 3 based on 37 Reviews

480 Argyle St, Glasgow G2 8NH

Insurance Services | Glasgow

Published on
April 12, 2024
Last updated
April 12, 2024

Reviews Summary

The overall company reputation of AXA Business Insurance, as illustrated by the provided reviews, appears to be strikingly negative. A recurring theme in the customer feedback is a strong dissatisfaction with the company's claim processing. Customers report a perceived unwillingness by the insurer to honor claims, citing specific instances where claims were denied based on technicalities or specific clauses. Furthermore, customers express resentment over charges for policy cancellation and frustration with customer service interaction, describing it as lacking empathy and efficiency. The intensity of the negative reviews suggests that these experiences are not isolated incidents but part of a broader trend that could significantly impact the company's reputation and customer loyalty. Moreover, political and ethical concerns are raised regarding the company's investment decisions, which have influenced at least one customer's perception of the company negatively.
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What Customers Are Saying About Axa Business Insurance?

Trustguide uses AI to extract key phrases from reviews about Axa Business Insurance and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Axa Business Insurance's customers had a positive experience.

Positive
Neutral
Negative

Axa Business Insurance Ratings

1

As of Based on 37 revies as of Apr 12, 2024

Axa Business Insurance Score

As of Based on 37 revies as of Apr 12, 2024

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Customer Reviews

As of Apr 12, 2024, 37 customers have reviewed this business and rated it 3 Star out of 5. Trustguide conducted an in-depth analysis of Axa Business Insurance's publicly available reviews View source

Sab rated Axa Business Insurance 1 stars
2 months ago
Terrible company that invested in Elbit Systems that is an Israeli arms manufacturing company and invests in several banks that directly fund illegal Israeli settlers on stolen occupied land. Wouldn't give them a penny. Funds terror.
Biscuit rated Axa Business Insurance 1 stars
a year ago
As usual, they will have some clause in their terms to get out of paying out for a claim. I was covered for contents insurance not business contents insurance, so my equipment was only covered at home, despite me paying for business insurance for almost 3 years. Perfect for an automotive photographer...not. absolute nonsense. Il give my money to another company. Policy cancelled on the spot.
Jamie McNie rated Axa Business Insurance 1 stars
a year ago
Simply do not pay out when claims are made. Happy to take your money though. Avoid this insurance company.

Frequently Asked Questions About Axa Business Insurance

Does AXA Business Insurance have a history of not honoring claims?

Based on the reviews, there is customer feedback suggesting dissatisfaction with AXA's claims handling process, whereby some customers have reported a reluctance from the company to pay out claims. However, individual experiences can vary, and it may be beneficial for prospective customers to inquire directly about the claims process and seek clarity on policy terms before purchasing insurance.

Are there additional charges for canceling a policy with AXA?

Yes, according to one review, there is a charge for canceling a policy with AXA Business Insurance. The exact amount may vary, so it's recommended that customers review the policy documentation for details on cancellation policies and any associated fees.

Have customers reported any issues with customer service at AXA?

Some reviews indicate that customers have had negative experiences with AXA's customer service, including perceived unhelpfulness and a lack of responsive communication. It's advisable for prospective customers to consider the importance of customer service in their decision-making process and possibly look into alternative reviews or testimonials for a broader understanding.

About Axa Business Insurance

Insurance Services
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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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