Marek rated Autonet Insurance 1 stars

9 months ago

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I entered into a contractual agreement with the company. After a week, they informed me that my policy was being canceled due to a system error indicating a claim against me four years prior. I had already disclosed this information when signing the contract. Despite the short duration of the policy (10 days), they imposed additional charges for the cancellation. Furthermore, they failed to provide a refund for the remaining period of the month. I advise against engaging in business with this company.

Kello Ragoonath rated Autonet Insurance 1 stars

8 months ago

Worst insurance company I have dealt with in my life. Sent a note and verbally told them I am cancelling. They said I need to call back and speak to them despite speaking to them and sending a note. They didn't cancel and receive letters from the financial broker who said they did not receive any cancellations from this company. After two months and long hours on the call I have to pay a fee for two months because they didn't cancel when I asked. Always go to the more reputable insurance companies, not these clowns

Daren Ashfield rated Autonet Insurance 1 stars

8 months ago

Terrible company, took a policy out for my van and paid the premium up front 2 weeks before my previous policy expired, Autonet then take another £87 out of my bank account without my consent, theft?, I call them up which is a nightmare to get through to as thr call centre is in south Africa and they treat you like an idiot, talk down to you and generally make you feel like a piece of something off their shoe. Anyway they say I had a claim, which I didn't, so.they took more money (without my cosent). I told them I xan prove there was no claim and they weren't interested. I.then insisted my policy be shut down before the start date and all my money is refunded. They refused to refund the whole amount and are keeping £40. This was never explained to me and I'd rather not deal with such a poor insurance company that does not put its customers in regard. You only find out how good an insurance company is when you claim, in this case I found out before, awful company. Still fighting for my full refund and to change this where they can just dip their thieving hands into your bank and take money without consent. Please avoid these their is many unhappy customers out there with similar experiences.