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Ars/Rescue Rooter
Ars/Rescue Rooter

Ars/Rescue Rooter Reviews Summary

Plumbers | Houston, TX

What do customers say about Ars/Rescue Rooter?

As of Apr 10, 2024, 8001 customers have reviewed this business and rated it 4.6 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
April 10, 2024
Last updated
April 10, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.6
/5
8001
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Ars/Rescue Rooter's customer reviews analysis

The collection of reviews for ARS / Rescue Rooter reveals a mixed picture of customer experiences, highlighting some areas of strength and others in need of improvement. Predominantly, there are several accounts of excellent and swift service, with technicians praised for their efficiency, professionalism, and knowledge, mentioned in positive remarks. The ability to provide quick service, often on the same day, conveys a responsive and customer-focused approach. In contrast, other reviews suggest incidents of unprofessional behavior and potential overcharging, citing poor workmanship, quotes for unnecessary work, and misleading pricing practices. These grievances point towards inconsistencies in service delivery and integrity. The language barrier, while not a widespread concern, also surfaces as an obstacle for seamless communication. Evidently, the inconsistency emerges as a core theme that could tarnish the company's overall reputation.

Positive Feedback

Positive customer feedback for ARS / Rescue Rooter frequently underscores technicians' professional demeanor, the speed and efficiency of service, and transparent pricing. Technicians like Cass, Eric, and Javier are commended for their excellent service delivery. Customers appreciate same-day service, highlighting the company's responsiveness to urgent needs. The clear communication of pricing and services, avoiding surprises, is lauded as well. Furthermore, individuals like Chad are praised for their business acumen, empathy, and integrity, which ties into the broader approval of knowledgeable staff who take the time to explain issues thoroughly and present options concisely to the customers.

Concerns and Threads

Negative aspects of customer feedback tend to focus on alleged unprofessionalism and potential overcharging. One customer describes an experience with improper installation and subsequent misdiagnosis that attempted to escalate costs, undermining trust in the company. Pricing is contested in some instances, perceived as steep especially under urgent circumstances. Language barriers are mentioned, impacting customer comfort during service. Furthermore, one complaint highlights a discrepancy between the initial promise to waive a service fee and the actual outcome, contributing to an impression of misleading business practices. Overall, the criticism points towards concerns with trustworthiness and pricing transparency.

Frequently asked questions about Ars/Rescue Rooter

Can I expect ARS / Rescue Rooter to provide same-day services?

According to customer reviews, ARS / Rescue Rooter demonstrates a strong ability to provide efficient, same-day services for a variety of needs, which is one of the company's notable strengths.

Is the pricing for ARS / Rescue Rooter services transparent?

Customer experiences with pricing transparency are mixed. While some customers praise the clear communication and absence of unexpected charges, others experienced issues with misleading pricing or overcharging. It is recommended to confirm all costs upfront.

Do ARS / Rescue Rooter technicians communicate effectively with clients?

Most reviews indicate that technicians communicate effectively and are friendly and professional. However, some customers have noted a language barrier with certain technicians, which can impact the ease of communication during service.

Recent customer reviews and testimonials for Ars/Rescue Rooter

Ars/Rescue Rooter
Petar Petrov
1-Star
4 months ago
Do not ever trust this company! Always look for second opinion. The last two times they came, both times their analysis and quotes were completely unprofessional and with the only intention to get a lump of money for services that are not needed. The first time I asked to come for regular seasonal check. The technician came and told me he the usual, that I need and surge protector and that I also need a UV lamp. I agreed on the UV lamp since the price was reasonable. But I guess I got what I paid for. You can see the photos. Hole in the unit. Lamp barely secured with tape, that after a few months was hanging open and letting attic air in the unit. Their next visit ended with a statement that the drip pan needs to be replaced for 1500$ since there is a spot next to it. Going there myself, it turned out that that most likely during the first visit, the technician have damaged the drain pipe connection on the side of the unit. Not only the pan was fine, bit it was clear from the rust on the side of the unit where the water was coming from. Again their statement and $1500 and the actual fix for $150. Unprofessional, lying, and I have no words to express my disappointment.
Ars/Rescue Rooter
Jeff Galow
1-Star
2 weeks ago
Received excellent, same day main drain line cleaning service at a fair price. Cass, the technician, was efficient and friendly and he had no issue with me hovering around him as he worked. And importantly, the quoted price was the final price - no surprises or nonsense. I’m a happy first time customer of ARS.
Ars/Rescue Rooter
G Money
1-Star
a month ago
Eric came out and was great, the gentlemen who came and did the install were great also, the only issues I had was they did not speak English that well, was able to communicate, but really they should have spoken English better, my wife who does speak Spanish showed up at the end and was able to communicate with them and all was good. Answered all her questions, and she was very happy.... happy wife happy life... Price was competitive. Was really surprised how quick everything was done. Estimate / consultation was done at 10 and 3:30 we had cold air....
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About Ars/Rescue Rooter

Plumbers
When you need air conditioning repair and plumbing repair service in Houston, TX that offers long-lasting results, get in touch with the local experts at ARS/Rescue Rooter. We offer emergency HVAC repair service and emergency plumbing service in Houston and the surrounding areas. Your HVAC technician can fix any issue, including air conditioners, thermostats, air handlers, heat pumps, dehumidifiers, and air cleaners. If your AC unit needs to be replaced, we provide affordable HVAC installation service too. Our Houston plumbers are known for drain cleaning, but can also perform sewer line repair, water heater repair, water softener repair, toilet repair, sump pump repair, or garbage disposal repair. Leaders in Houston heating and cooling.
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