Xenos Candy N Gifts generally upholds a strong reputation with testimonials citing exceptional customer service, especially pointing to the owner, Tina, as a driving force behind the positive experiences. Customers frequently laud the store for its wide product selection, good prices, and prime location in the heart of Philadelphia. Personalized attention and added value, such as local recommendations and historical insights, contribute significantly to the overall customer experience. However, there are isolated instances of negative feedback, with complaints about rude treatment and strict policies on handling merchandise, casting a shadow on an otherwise celebrated customer service record. The dichotomy in reviews suggests that while many have outstanding experiences, there is room for improvement in consistency and customer interaction.
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Customer service is top notch.
great experience
great and we found more than what we were looking for
amazing owner, Tina
friendly demeanor and genuine smile
rare to find such compassion and care
a memorable and for being a shining example
Tina the owner personally took perfect care of us.
Tina is so nice and patient with others.
so welcoming of all 3 groups
Tina got emotional with tears in her eyes.
Tina is so humble and she made great conversations
owner is mean are crazy she is the nicest person
Horrible rotten rude woman
We will not tolerate being spoken to like that.
