Can I return or exchange cookware at Williams Sonoma without original packaging?
Based on reviews, Williams Sonoma may not accept returns or exchanges for unused items without the original packaging, even with a receipt. Customers should retain all packaging materials to avoid issues with the return process.
How knowledgeable are Williams Sonoma staff about kitchenware products?
Many reviews highlight that Williams Sonoma staff are knowledgeable, providing product education, practical advice, and helpful recommendations during in-store visits. Named associates have been praised for their expertise and willingness to answer questions.
Is there a difference between the online and in-store shopping experience?
According to customer comments, in-store experiences are often preferred due to personal attention and on-hand assistance. Some reviewers have reported issues with online order pickup, such as delays or lack of communication at the physical store.