Heritage of Scotland Reviews

Customer feedback for this gift shop highlights a mixed reputation, reflecting both strong satisfaction and notable disappointments. Reviewers frequently mention positive aspects such as product quality, unique designs, and helpful, friendly staff, including individual praise for employees like Shafting, Carla, and Shafqit Salem. However, some customers express frustration with slow or failed delivery, inadequate communication, and lack of effective resolution when issues arise.

Frequent themes include the consistent quality of certain items, like blankets and scarves, as well as excellent in-person and online customer service. Many shoppers appreciate the shop for gifting purposes and note smooth interactions when shopping in-store. On the other hand, online ordering can be problematic, with concerns about delayed dispatch, lack of proactive updates, and unsatisfactory handling of damaged items, particularly gloves.

Overall, this gift shop is viewed as a reliable destination for high-quality gifts—especially items like blankets and wool accessories—when transactions go as planned. Its strong in-store service and staff competence bolster its reputation, but recurring issues with online order fulfillment and customer support affect overall trust, especially for international or time-sensitive orders.

This company specializes in selling gift items, such as scarves, blankets, accessories, and unique designs. It offers both an online store and a physical retail location, catering to individual shoppers and those seeking gifts for special occasions or travel mementos.

The company manages product selection both in-store and online, with delivery services available domestically and internationally. Key operations include multiple product choices, an order dispatch process, customer service via email, and in-person staff support for personalized shopping experiences. The business is structured for both direct and remote purchasing.