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White Cross Vets Reviews

Rated 4.9 based on 422 Reviews

Vets in Liverpool

Gateacre Local Centre, Gateacre Park Dr, Liverpool L25 1PD

Published on
February 10, 2024
Last updated
June 17, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of White Cross Vets's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About White Cross Vets?

Always friendly and brilliant

Very caring. Always welcoming

excellent level of care and support

so lovely and friendly

very professional

my dog to get excited

very carring towards my dog

very kind and compassionate to all our dogs

handled with utmost care and compassion

Wouldn’t go anywhere else. 👍

Trustguide extracts key phrases from reviews about White Cross Vets and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Jun 17, 2025, 422 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of White Cross Vets's publicly available reviews View source

Louise Crompton rated White Cross Vets 5 stars
a week ago
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Really lovely vet practice. Always friendly and brilliant with our two dogs. The staff on the desk, nurses and vets are all really knowledgeable, you can tell how much they all care for the animals in their care. Wouldn’t go anywhere else. 👍
Maria Connor rated White Cross Vets 5 stars
3 months ago
Wonderful vets. Very caring. Always welcoming. My pug recently had a couple of operations and the before & after care is excellent. The girls on reception are lovely. Especially Stephanie & Debbie. Heather the vet is wonderful & the nurses that I have seen, Nadine & all the team are lovely. Cooper & Mabel my pugs are very well cared for. I highly recommend the plan which saves a lot in consultations & helps reduce costs if ops are needed.
Sarah Jane Richards rated White Cross Vets 5 stars
3 months ago
Professional and friendly, excellent level of care and support especially when we were going through a tough time. They always show sincere and thoughtful care for me and my cat ... From vets through to reception staff, thank you, a wonderful team. I highly recommend these guys ❤️🙏⭐⭐⭐⭐⭐

Reviews Summary

Overall sentiment toward White Cross Vets is decisively positive, with reviewers consistently noting the practice’s friendliness, professionalism, and thorough care for pets. Customers report satisfaction with the knowledgeable staff, singling out receptionists, nurses, and veterinarians by name for compassionate interactions. Some mention emergency care and challenging circumstances being handled with diligence, while criticism or negative experiences are notably absent from the feedback provided.

Frequent themes include highly personalized service and staff approachability, as well as attentive pre- and post-operative support for pets. Reviewers reference emergency responsiveness, efficient problem resolution, and a willingness from staff to engage directly with animals, making both pets and owners feel at ease. Several customers highlight specific staff—receptionists and veterinarians—by name for their outstanding support. Cost efficiency through recommended plans is another repeated positive.

Based on this feedback, White Cross Vets’ reputation in the veterinary care sector is viewed as consistently compassionate, professional, and reliable. In summary, the practice is perceived as a trusted choice for pet healthcare and routine or emergency services, with strong signals of customer loyalty and repeat patronage.
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Frequently Asked Questions About White Cross Vets

Are the staff at White Cross Vets welcoming and professional?

Yes, reviewers consistently describe the staff—including receptionists, nurses, and veterinarians—as friendly, professional, and compassionate, providing both pets and owners with personalized service.

Does White Cross Vets provide support during emergencies or difficult situations?

Customers report that the practice is responsive to emergencies, with staff handling urgent appointments and difficult circumstances, such as end-of-life care, with thoroughness and empathy.

Can I save on consultations or procedures at White Cross Vets?

Several reviewers mention a healthcare plan offered by the practice, which helps reduce the overall cost of consultations and provides savings when operations or additional treatments are required.

About White Cross Vets

Vets
White Cross Vets is a veterinary practice that offers medical care, preventative services, and emergency treatments for domestic pets such as dogs and cats. Their services cover routine consultations, surgeries, aftercare, and health plans for cost management. The company operates out of physical clinic locations and serves individuals seeking animal healthcare support.

The practice is staffed by veterinarians, nurses, and reception personnel who collaborate to deliver care from first contact through recovery. Their workflow structure includes pre-appointment reception engagement, in-person assessments, surgical intervention where necessary, and follow-up support. White Cross Vets emphasizes clear communication and coordinated teamwork throughout the pet healthcare journey.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.