Turn your 5-Star reviews into powerful social proof
Show your best reviews to your future customers
95% of your customers read online reviews. Make it easy for them.
Mike, Adam and another 21,516 have joined the waitlist.

White Cross Vets Reviews

Rated 4.9 based on 396 Reviews

Gateacre Local Centre, Gateacre Park Dr, Liverpool L25 1PD

Vets | Liverpool

Published on
February 10, 2024
Last updated
March 13, 2024

Reviews Summary

White Cross Vets appears to garner an overall positive reputation from its clients, with frequent commendation relating to the friendly and professional demeanor of its staff, as well as the high standard of care provided to pets. Customers have expressed satisfaction with the services received, such as swift and compassionate handling of emergency appointments, thoroughness in treatment and testing, and the practice's accommodating nature towards both pets and their owners. However, there is a significant negative experience shared by a customer citing a situation involving alleged misdiagnosis and insufficiently prompt treatment, resulting in the loss of a pet and subsequent financial and emotional burdens. This particular review, while severe in its implications, stands as an outlier amidst the otherwise favorable feedback but is notable for its depth of detail and the unresolved outcome relayed by the customer.

Read more

What Customers Are Saying About White Cross Vets?

Trustguide uses AI to extract key phrases from reviews about White Cross Vets and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of White Cross Vets's customers had a positive experience.

Positive
Neutral
Negative

White Cross Vets Ratings

5

As of Based on 396 revies as of Feb 10, 2024

White Cross Vets Score

As of Based on 396 revies as of Feb 10, 2024

Got a busrning question about White Cross Vets?

Claim your profile. Tell the world about your key services, industry customers, or other valuable information.

Customer Reviews

As of Mar 13, 2024, 396 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of White Cross Vets's publicly available reviews View source

Wheels rated White Cross Vets 5 stars
3 months ago
Absolute brilliant vets. All staff are welcoming, friendly, and very professional. They treat our dogs like they would their own
Christine Hayes rated White Cross Vets 5 stars
a month ago
Needed an emergency appointment for my little dog just 45 minutes before they closed for Christmas holidays. Vet saw her and gave her a good checking over, prescribed what she needed and, happily, my dog is now much better.
Cindy Abernethy rated White Cross Vets 5 stars
a month ago
Lovely friendly and welcoming staff, seen on time, reassured and kept involved in tests and treatment which was discussed throughly with us. All of which makes our visit to the vet a nore positive and less stressful experience for Tigger

Frequently Asked Questions About White Cross Vets

Do White Cross Vets accommodate emergency appointments?

Yes, clients have reported that White Cross Vets are accommodating of emergency appointments, including instances close to holiday closures, ensuring prompt attention and care for their pets.

How are the staff at White Cross Vets perceived by customers?

Staff at White Cross Vets are frequently praised for their welcoming, friendly, and professional behavior. They are noted for treating pets with compassion and involving pet owners in the care process.

Has there been any negative experiences reported by customers of White Cross Vets?

Yes, there has been a negative experience reported by a customer that involved concerns over misdiagnosis, insufficient diagnostic equipment, and suboptimal urgency in handling the referral to a specialist, which unfortunately led to the death of a pet and satisfaction issues with the complaint resolution process.

About White Cross Vets

Vets

We are a friendly veterinary practice based in Gateacre east of Liverpool providing care for dogs, cats, rabbits and other small pets from the nearby communities. Onsite we have facilities including an operating theatre, digital x-ray, in-house laboratory, a hospital ward, blood pressure monitor and ultrasound and our practice has been designed to keep the stress levels of your pet at a minimum. The practice is conveniently located in the Gateacre Local Centre alongside Aldi, Costa Coffee and Subway on Gateacre Park Drive so it’s easy to find us and there is plenty of free parking right outside the practice. Our highly trained all-female team are on hand to help care for your pet - please get in touch if you have any questions.

Expand

How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
Own this business? email us at hello@trustguide.ai.
Show your best reviews to your future customers
95% of your customers read online reviews. Make it easy for them.
Mike, Adam and another 21,516 have joined the waitlist.