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Davies Veterinary Specialists Reviews

Rated 4.8 based on 1112 Reviews

Manor Farm Business Park, Higham Gobion, Hitchin SG5 3HR

Vets Hitchin

Published on
August 19, 2025
Last updated
August 19, 2025

Reviews Summary

The overall sentiment in customer reviews of Davies Veterinary Specialists is overwhelmingly positive, with clients highlighting the dedication, compassion, and professionalism of the staff. Customers often reference specific team members, such as Alex, Johnny, Krizia, and Maura, for their thoroughness, empathy, and clear communication during difficult and complex cases. While most feedback is glowing, a minor criticism touches on the automated survey system’s timing during a bereavement, suggesting room for improvement in administrative empathy.

Frequent themes include transparent communication regarding treatment options and costs, attentive follow-ups, and an evident passion for animal welfare. Clients across multiple visits commend the facility’s ability to explain procedures clearly, provide individualized attention to both pets and owners, and offer a supportive environment during emotionally challenging times. The staff's warmth, knowledge, and willingness to provide ongoing updates stand out as key reputation drivers noted by pet owners.

Based on reviewer feedback, Davies Veterinary Specialists is regarded as a highly professional and compassionate provider for both routine and complex animal health requirements. Their reputation in the region is built on consistent positive experiences, trust in their medical expertise, and the repeated willingness of clients to return for ongoing specialized support for their pets.
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What Customers Are Saying About Davies Veterinary Specialists?

incredible team here

Extremely welcoming and helpful staff

Detailed diagnosis given along with kindness

standard of care he received was exceptional

empathy and the staff were so caring

so friendly and put my nerves at ease

very professional and friendly

dealt with it all in a very sympathetic way

treatment is first class

love and support received for her was amazing

Trustguide extracts key phrases from reviews about Davies Veterinary Specialists and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of Davies Veterinary Specialists's customers had a positive experience.

Positive
90%
Neutral
0%
Negative
10%

Davies Veterinary Specialists Ratings

5

As of Based on 1112 revies as of Aug 19, 2025

Davies Veterinary Specialists Score

90%

As of Based on 1112 revies as of Aug 19, 2025

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Customer Reviews

As of Aug 19, 2025, 1112 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of Davies Veterinary Specialists's publicly available reviews View source

Sophie Swords rated Davies Veterinary Specialists 5 stars
a month ago
They have an incredible team here, and you can tell they all truly care about the animals they care for. Thank you so much Alex for taking care of our cat and helping us to get her diagnosed finally. Also, she was so chill during the consultation that she sprawled out on the floor haha
Julia Hayes rated Davies Veterinary Specialists 5 stars
a week ago
Extremely welcoming and helpful staff. Clean and non threatening environment; putting owner and dog at ease. Very knowledgeable vet who took time to explain thoroughly all options for treatment available and returned my phone call promptly answering queries that I had after leaving the clinic. She appeared genuinely passionate about her job and getting the right treatment for my dog. I would certainly recommend Davies and am grateful to have my dog under their care
Donna Allum rated Davies Veterinary Specialists 5 stars
a week ago
Excellent specialist centre with professional specialists. Detailed diagnosis given along with kindness and care to my pet Florence who is a very anxious little dog. Julian was very thorough, explained the procedure and diagnosis in detail, has followed up with us since leaving with advice and blood results. Highly recommend for complex animal health issues and specialised care.

Frequently Asked Questions About Davies Veterinary Specialists

Will I be informed about my pet's diagnosis and treatment options in detail?

Yes. Reviewers report that veterinarians at Davies Specialists explain procedures and treatment options thoroughly, ensuring clients are aware of all alternatives, expected outcomes, and associated costs.

Does the staff at Davies Veterinary Specialists provide emotional support during difficult situations?

Reviewers describe compassionate handling of emotionally challenging cases, such as end-of-life care. Staff members offer time, space, and empathy, ensuring that pet owners do not feel rushed and can grieve as needed.

How does the insurance claim process work at Davies Veterinary Specialists?

Clients note that insurance claims are processed efficiently, and staff provide assistance with required documentation. While occasional mix-ups have been mentioned, these are resolved promptly, minimizing stress for pet owners.

About Davies Veterinary Specialists

Vets
Davies Veterinary Specialists is a veterinary referral hospital specializing in advanced diagnostics, surgery, and treatment for cats, dogs, and other companion animals. The clinic receives patients from referring local veterinarians and provides comprehensive care for complex, acute, and chronic medical conditions through an in-person facility staffed by specialist vets and support staff.

The company operates with a multidisciplinary team approach, assigning cases to veterinary specialists based on medical need. Clients are informed about treatment options, costs, and processes during consultations. Procedures, surgeries, and follow-ups are conducted at the clinic, with communication maintained through in-person meetings and prompt phone updates. Clear administrative processes support claims and client queries.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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