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Banfield Pet Hospital Reviews

Rated 4.1 based on 72 Reviews

32413 Temecula Pkwy, Temecula, CA 92592, United States

Vets Temecula

Published on
July 9, 2025
Last updated
July 9, 2025

Reviews Summary

The overall sentiment about Banfield Pet Hospital in Temecula, based on customer reviews, is generally positive, though not without notable critiques. Reviewers frequently recognize the quality of veterinary care, the helpfulness of the staff, and the convenience of making appointments online or by phone. However, a recurring criticism involves wait times, particularly for drop-off services and check-in, as well as negative experiences with specific staff, such as a complaint about front desk demeanor and unfair pricing relative to other locations.

Positive themes include the professionalism and friendliness of veterinarians and support staff, successful treatment outcomes, and detailed communication regarding pet care. Customers often mention specific doctors, efficiency in urgent cases, and the advantages of wellness packages for new pets. Several reviewers note that the staff treats animals with genuine care and that processes such as booking and reminders run smoothly.

Overall, Banfield Pet Hospital in Temecula is regarded as a reliable choice for veterinary care in the region, appealing to pet owners seeking thorough service and clear communication. Despite some reports of long waits and isolated negative interactions, the majority of feedback reflects trust and satisfaction—especially around staff professionalism, consistent results, and informative treatment guidance.
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What Customers Are Saying About Banfield Pet Hospital?

easy to make an appointment

treats my dog with care

Wonderful staff, very helpful

welcoming, nice and I’m always seen on time

throroughness

straightforward and easy to understand

a great job

helped save my dog’s life

so grateful for them

taking care of my non-human friends

Trustguide extracts key phrases from reviews about Banfield Pet Hospital and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 70% of Banfield Pet Hospital's customers had a positive experience.

Positive
70%
Neutral
10%
Negative
20%

Banfield Pet Hospital Ratings

5

As of Based on 72 revies as of Jul 09, 2025

Banfield Pet Hospital Score

70%

As of Based on 72 revies as of Jul 09, 2025

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Customer Reviews

As of Jul 09, 2025, 72 customers have reviewed this business and rated it 4.1 Star out of 5. Trustguide conducted an in-depth analysis of Banfield Pet Hospital's publicly available reviews View source

Roxanne Farmer rated Banfield Pet Hospital 5 stars
3 months ago
This place is great. It's easy to make an appointment online or over the phone, They keep you informed with a reminder email. They're usually on time and they take great care of our dog and cat. They have the best doctors and the best staff. They communicated with us on exactly how to do the at home treatment for a chronic condition. If you want the best care for your pet, we highly recommend this Banfield in Temecula. Be sure to check the address, as there are two Banfields in the area.
manuel morataya rated Banfield Pet Hospital 1 stars
4 months ago
I would not recommend coming to this Banfield. They will have you wait all day for an update if you do a drop off. I rather just bring my pet when you actually have availability . So i gave them the benefit of the doubt. And this time set a in office visit. Well The check in process alone took 20 mins. And the doctor didn’t even say hi until an hour of waiting in one of there offices. The cherry on top, they also charge you unfairly compared to other Banfields within a 10 miles radius. Won’t be coming to this Banfield again.
Traci Pawlak rated Banfield Pet Hospital 5 stars
4 months ago
The staff treats my dog with care. They are personable to me.

Frequently Asked Questions About Banfield Pet Hospital

How easy is it to schedule an appointment at Banfield Temecula?

Appointments can be made online or by phone, and customers appreciate the convenience of receiving reminder emails. The booking process is generally described as straightforward in customer reviews.

Are there any concerns about wait times at Banfield Temecula?

Some reviews mention long wait times for drop-off services and during in-office visits, including waiting to see a doctor. Planning ahead and confirming appointments can help minimize delays.

What animals does Banfield Pet Hospital in Temecula treat?

The clinic provides veterinary care for both dogs and cats. Services include routine medical exams, surgeries, vaccinations, and wellness packages tailored to different types of pets.

About Banfield Pet Hospital

Vets
Banfield Pet Hospital is a veterinary service provider located in Temecula. It offers comprehensive medical care for animals, including routine checkups, chronic condition management, surgery, vaccinations, and wellness packages for pets. Appointments can be scheduled online or by phone, and both dogs and cats are served at the facility.

The company operates as an in-person veterinary clinic with standard procedures such as check-ins, drop-off options, and scheduled visits. Staff members handle communication, reminders, and education about home treatments. Banfield Pet Hospital also provides ongoing care packages that include various services, and discounts for more extensive medical needs.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.