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Vets Now Hospital Manchester Reviews

Rated 4.6 based on 1300 Reviews

Vets in Manchester

98 Bury Old Rd, Whitefield, Manchester M45 6TQ

Published on
August 15, 2025
Last updated
August 15, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Vets Now Hospital Manchester's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About Vets Now Hospital Manchester?

kind, professional, and took the time

compassion and understanding♥️

Fantastic service!

amazing with my girl

utmost compassion

handled with empathy and care

caring through a really difficult time

best treatment

regular updates throughout the day

Absolutely brilliant!

Trustguide extracts key phrases from reviews about Vets Now Hospital Manchester and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Aug 15, 2025, 1300 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of Vets Now Hospital Manchester's publicly available reviews View source

Steve Plummer rated Vets Now Hospital Manchester 5 stars
2 weeks ago
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We recently took our dog Gracie to Manchester Vets Now for an abdominal investigation and CT scan, and I’d like to say a heartfelt thank you to all the staff. From the receptionist to the nursing team, and especially to the vet James and the nurse who handed Gracie back to us, sorry missed your name. Everyone was kind, professional, and took the time to clearly explain the procedure and aftercare. We felt genuinely reassured and relaxed throughout the whole experience. A big thank you to you all – we truly appreciate the care and compassion you showed. 👏
Joanna Gera rated Vets Now Hospital Manchester 5 stars
4 months ago
I would like to thank all the team at VetsNow Hospital, Manchester, for saving my cat KIT♥️ When we arrived at the hospital, Kit was in a critical condition. Dr. Serena examined Kit and knew immediately what the problem was. After we suffered numerous bad experiences with another vet,I can state without reservation, that without Dr. Serena's professional experience and knowledge, we would have lost him. I can't thank all the staff enough for their compassion and understanding♥️ The reception staff ,nurses, and Doctors are all fantastic, and I can't recommend them highly enough. Thank you for everything ❤️ Love 💕💕💕 Joanna and Kit
Paula Parker rated Vets Now Hospital Manchester 5 stars
4 months ago
Fantastic service! I really appreciated what James Mcullough did for my girl Frankie. He is very skilled & it was a difficult procedure to do without having to operate on her. Cannot thank you enough. Highly reccomended Vet Hospital. Also, lovely, professional & friendly reception staff. Thanks again

Reviews Summary

Reviewers consistently note a highly positive experience with Vets Now Hospital Manchester, particularly commending the professionalism, empathy, and expertise of the veterinary staff such as Dr. Serena, James, and Tom. Multiple reviews describe clear communication about procedures and aftercare, and many mention relief after distressing pet emergencies. While some reviewers recounted losing pets, even these accounts underscored the compassionate handling provided by staff during such difficult times.

Common feedback includes praise for the thoroughness of consultations, quick response in emergencies, and support from both medical and administrative teams. The Manchester location is repeatedly mentioned as well managed and welcoming—even during busy hours. Clients valued frequent updates, support during stressful situations, and extra touches such as help with insurance and recommendations for aftercare services.

Overall, Vets Now Hospital in Manchester is regarded as highly reliable and compassionate, with staff demonstrating consistent commitment to animal welfare and owner communication. These patterns suggest a strong reputation among pet owners in Manchester seeking emergency or critical veterinary care.
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Frequently Asked Questions About Vets Now Hospital Manchester

Are urgent cases handled promptly at Vets Now Hospital Manchester?

Yes, reviewers report that pets in critical or emergency conditions are given prompt attention. Staff conduct immediate assessments and provide clear updates throughout, ensuring urgent medical needs are addressed without delay.

Will I receive updates about my pet's condition during their stay?

Customers mention receiving regular updates on their pets' health and ongoing treatment. Staff also arrange visits when possible and clearly explain medical findings and care plans.

Does Vets Now assist with insurance paperwork and aftercare arrangements?

Several reviews confirm the admin team’s involvement in processing insurance details and recommending aftercare providers, relieving clients of some logistical burdens during stressful times.

About Vets Now Hospital Manchester

Vets
Vets Now Hospital Manchester is an emergency veterinary hospital providing both urgent and critical care services for companion animals such as dogs and cats. The facility offers diagnostic procedures, including CT scans and investigations, in-person medical consultations, and treatments ranging from non-invasive care to surgical intervention.

The hospital operates with a multidisciplinary team structure, including veterinarians, nurses, receptionists, and administrative staff. Services are delivered through streamlined triage, thorough consultation, continuous inpatient monitoring, and discharge planning. The team also manages logistical aspects like insurance processing and partner aftercare recommendations.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.