Customer reviews for this warehouse company reflect a predominantly negative perception of their shipping, order management, and customer support practices. There are repeated instances of delayed deliveries, uncommunicated stock shortages, and frustration regarding unclear shipping origins and costs. While a few reviewers noted efficient staff and smooth unloading processes at physical locations, the majority comment on significant gaps in communication and fulfillment. Criticisms extend to website transparency and refund policies, with several customers citing difficulties obtaining support or reasonable accommodations when problems arose. Additionally, the high shipping fees and undisclosed delays appear to create distrust among users placing online orders.
The most common themes highlighted by reviewers are unreliability in fulfilling orders, lack of proactive customer service, and rigid, sometimes costly, return policies. Positive notes, though rare, point to experiences in physical warehouse settings where staff were described as helpful and the loading/unloading straightforward. However, these isolated experiences are overshadowed by numerous grievances about inconsistent inventory and order cancellation difficulties, particularly for customers ordering online.
Based solely on customer feedback, this warehouse company has notable challenges with its reputation, particularly in its online ordering and fulfillment in the United States. While some operational aspects appear efficient on-site, persistent dissatisfaction with order reliability and customer service strongly influence the overall public perception.
Read more
