Sainsbury's Reviews

Overall sentiment toward Sainsbury's Supermarket at 40 New Kent Road is mixed, with several negative experiences counterbalancing some practical positives. Reviewers consistently raise concerns about spoiled or poor-quality food, frustrating return experiences, and staff inattentiveness or rushed interactions. Some customers appreciate the convenience and product range, especially later opening hours, but these positives are moderated by issues such as blocked aisles and lack of response to complaints.

Common themes in the reviews include recurring complaints about perishable goods spoiling before the due date and unpleasant experiences during attempts to return items. There are also mentions of suboptimal store organization, inconsistent stock levels, and cleanliness problems. A few reviews highlight the reliability of the supermarket for basic needs and positive comments about certain staff and prices, particularly in the context of extended opening hours and amenities like the in-store coffee shop.

Based on reviewer feedback, Sainsbury's Supermarket’s reputation in London is currently viewed as average, with convenience and accessibility recognized but notable concerns regarding product quality and customer service that may affect trust. The blend of practical utility and unresolved issues leads to a reputation that is functional but inconsistent.

Sainsbury’s Supermarket is a retail grocery store located at 40 New Kent Road in London. It offers a variety of products such as fresh produce, bakery goods, electrical items, household essentials, and has amenities like a fresh pizza counter and an in-store Starbucks. The store operates with extended hours most days of the week.

The company manages its operations through an in-person shopping model with self-service aisles, staffed checkout points, and an established schedule. Inventory and store layout are structured to cater to efficient customer service, with stock replenished daily. Return and refund processes follow documented policies displayed publicly on the company’s website.