Yü Energy (Nottingham) Reviews

Unresolved Refund, Stressful Experience My experience with this energy supply company has been nothing short of a nightmare. From the very beginning, I received an outrageously high first bill — nearly £7,000 for just 40 days of service. I immediately disputed the charge, but received no meaningful response. Eventually, I discovered that I had been scammed by the broker who had set up the contract, falsifying data and figures. This led to serious consequences: I had to pay over £25,000 to avoid my business being shut down. It took months of stress and effort to prove that the error originated from the broker’s fraudulent actions. In January, I was finally told that I would be refunded for the original bill. Since then, I’ve been waiting. First, I was told it would take 10 days. Then it became 3 weeks. Every time I called, I was given a new excuse and asked to wait longer. Most recently, they told me they couldn’t process the refund until I paid another unrelated £20 balance. I paid it immediately. Still — no refund, no contact, no update. Throughout this ordeal, I’ve left multiple reviews and was told someone would reach out. No one ever has. This situation has caused immense personal damage: emotional stress, separation from my family, ongoing psychological treatment, and serious financial hardship. I’ve had to max out personal and business credit cards just to keep afloat. It is unacceptable that after months of proving I was the victim of fraud, I am still being ignored. I am simply asking for the refund I was promised — a refund that could help me support my family in a very difficult time.