Read BW Legal 1261 Reviews Summary 2025

Rico rated BW Legal 5 stars

6 days ago

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My experience was positive despite the negative reviews. I can see that some people have had a negative experience with this company, but in my case, everything was handled smoothly. I received a letter about an outstanding bill, which turned out to be related to the previous occupants of my property. I called them first thing in the morning and my call was answered straight away. The representative I spoke with was polite and helpful. After I explained the situation, they quickly confirmed that the bill predated my move-in and assured me that no further action was needed on my part. Overall, the process was straightforward and handled professionally.

Michael Bailey rated BW Legal 1 stars

Edited a month ago

BW Legal wrote to me in January 2022 that I owed money and that they had previously written to me (which they hadn't). After disputing the debt (which they never sent any proof of) and complaining, I received a confirmation letter and thought the matter was resolved - their Trace Department had allocated my name, address and date of birth to the case in error. However, in November last year they again claimed that I owed the same debt, but now under a different reference. I again complained and referred to the correspondence of the original case. They said that the only letter relating to this is the one I received in November. I also asked for proof of the original debt, which they sent me in May of this year. The debt is for the balance of insurance on a car which I have never owned and the address on the documents is to someone with my name in a different part of the country. I have never owned a car of that make/model, never heard of the insurance company, never lived at the address in the correspondence and the debt is not mine. Despite this, they say the matter is resolved and they will be taking further action. They have not provided any evidence linking me to this debt and cannot do so. The alleged debt is for 2019 and I have lived continuously at my present address for over 25 years, but BW Legal ignores all of this. BE WARNED - do not deal with BW Legal by telephone as you have no evidence later on that the communication ever existed. In my opinion, this is the most despicable legal company I can imagine; unprofessional, and a complete lack of diligence or integrity and impossible to communicate with on any kind of intelligent level.

Mohammed Sarshar rated BW Legal 1 stars

Edited a month ago

Got a letter from BW legal that I owed British Gas month for the period March to April despite moving out of the property in Feb. I explained that I have moved out and have all the documentation and had never been with British Gas. Instead they accused me of squatting in the property. I called British Gas and they confirmed I’ve never had an account with them and that the letter should have never been sent. Honestly BW legal were the worse to deal with. I’d advise calling calling the source of debt. It seems that a lot of people are getting letters on behalf of British Gas.