Common feedback includes frustration with inconsistent delivery (such as backordered or overlooked items), unsatisfactory responses to product complaints, and feeling unsupported after raising issues. Several reviewers describe broken seals, weak or off-putting scents, or “cheap smelling knock offs,” leading to distrust in quality assurance. Attempts to contact customer service are often met with slow or ineffective responses, with some customers reporting no follow-up or denied resolutions.
In summary, Vinevida’s reputation as an aromatherapy supply vendor is currently challenged by consistent reports of customer dissatisfaction related to both product quality and service. Positive comments on product variety and helpfulness suggest some strengths, but ongoing negative patterns around support and fulfillment undermine trust for prospective buyers, particularly among those ordering online or with specific delivery needs.