Customer reviews for Dibor's online store highlight a predominantly negative sentiment, with recurring dissatisfaction regarding product quality and customer service. While some customers experienced prompt issue resolution and appreciated individual staff efforts, the majority expressed frustration over delayed responses, undelivered items, and difficulties obtaining refunds. There are a few positive remarks about staff professionalism and product presentation, but these are outweighed by complaints of unreliable service.
Common themes in the feedback include concerns about defective or damaged products upon arrival, lack of timely communication from the Dibor customer service team, and unfulfilled promises of delivery or refunds. Some customers also noted trouble contacting the company and a perceived discrepancy between advertised and delivered goods. Occasionally, a specific employee is mentioned for helpful service, but overall, issues with consistency and resolution time emerge repeatedly.
Overall, Dibor is regarded as a company with significant reliability and customer service challenges based on recent reviewer feedback. While some positive experiences exist, particularly with product appearance or helpful staff, the dominant customer perspective—especially in the e-commerce and online retail space—warns of inconsistent fulfillment and follow-through. Most reviewers caution prospective buyers to approach with care.
Common themes in the feedback include concerns about defective or damaged products upon arrival, lack of timely communication from the Dibor customer service team, and unfulfilled promises of delivery or refunds. Some customers also noted trouble contacting the company and a perceived discrepancy between advertised and delivered goods. Occasionally, a specific employee is mentioned for helpful service, but overall, issues with consistency and resolution time emerge repeatedly.
Overall, Dibor is regarded as a company with significant reliability and customer service challenges based on recent reviewer feedback. While some positive experiences exist, particularly with product appearance or helpful staff, the dominant customer perspective—especially in the e-commerce and online retail space—warns of inconsistent fulfillment and follow-through. Most reviewers caution prospective buyers to approach with care.
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