Palicomp Ltd Reviews

I heard about Palicomp while browsing Reddit for a good company that makes pre-built PCs. Initially, I was going to go with PCSpecialist after watching a video promoting them. However, I came across a testimonial in the comments of a subreddit, where someone praised your services and recommended you to another user. That’s what convinced me to shop with them for my first PC and they did not disappoint came in secure and safe packaging. All I had to do was install the GPU as it was separate to prevent damage and was pretty easy to do as they provided great instructions on how to do it. Would buy again from them.

Poor product and inferior customer service. The product arrived with basic instructions and an invoice. It wasn't a huge issue for me as I am fairly competent with PCs, so I can generally sort things myself. I would note that the power cable supplied didn't fit the power supply; it was too loose, so I'm not sure how they either tested the product or QA'd it! Fortunately, I had a few spare cables, so I used one of my own. I should probably have realised at this point that the PC wasn't necessarily robust, but I gave Palicomp the benefit of the doubt. Sadly, after several weeks, this has meant more problems; I should really just have returned the item straight away. I have experienced issues with the LAN disconnecting randomly, no obvious reason, and no real information as to why on any diagnostics, so I am guessing it is likely a faulty LAN port. Fortunately, it comes with wireless in the form of a USB device (not onboard), so it will default to this when the LAN drops out. Still, pretty poor for a new build PC. Recently, the USB port that has my wireless connector has started to fail on boot, so I cannot log in, because the keyboard and mouse aren't recognised. This means either plugging in a wired keyboard or restarting via the on switch, which for a new PC is really awful! I purposefully got 32gb for future proofing, but I cannot use the RAM to its full potential as anything other than the standard setting causes random crashing, no blue screen, just a restart, which is bizarre, but another issue that simply shouldn't be happening. For some of these issues, I have tried all sorts of updates and changes, all to no effect, and I am left with no other explanation than it is a poor build and potentially faulty parts, either the motherboard or components. Time will no doubt tell, and I will also probably end up spending more to resolve the issue. I did reach out to Palicomp via Amazon, because I naively purchased from Amazon to try and get some enhanced customer support (which doesn't qualify as it is a 3rd party sale despite being through Amazon), but received a generic PDF to tell me to contact Palicomp, so I replied to explain that I wanted exchanges on record, via amazon, of the issues and was told, they will not correspond this way. Whilst I acknowledge there is a technical support option, I have zero confidence that Palicomp are going to resolve this, given their lacklustre responses so far!