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Vetmed Emergency & Specialty Care Reviews

Rated 4.3 based on 1307 Reviews

20612 N Cave Creek Rd, Phoenix, AZ 85024, United States

Vets | Phoenix, AZ

Published on
February 21, 2024
Last updated
March 13, 2024

Reviews Summary

VetMED Emergency & Specialty Veterinary Hospital generally maintains a positive company reputation based on recent customer reviews, with clients frequently commending the professional, compassionate, and thorough care their pets received. Multiple reviewers expressed gratitude for the empathy and patience displayed by the staff during stressful situations, such as emergency treatments, end-of-life care, and urgent surgeries. The facility's ability to provide prompt appointments and rapid response is noted as a significant advantage, especially for pet owners seeking immediate attention for their beloved animals. On the downside, there are concerns regarding the cost of services, with some clients deeming them excessive, particularly when the perceived value or outcomes did not meet expectations. Additionally, some customers experienced frustration with wait times and communication during their visits, citing ignored requests for updates and brief assessment sessions that felt insufficient.

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What Customers Are Saying About Vetmed Emergency & Specialty Care?

Trustguide uses AI to extract key phrases from reviews about Vetmed Emergency & Specialty Care and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Vetmed Emergency & Specialty Care's customers had a positive experience.

Positive
Neutral
Negative

Vetmed Emergency & Specialty Care Ratings

5

As of Based on 1307 revies as of Feb 21, 2024

Vetmed Emergency & Specialty Care Score

As of Based on 1307 revies as of Feb 21, 2024

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Customer Reviews

As of Mar 13, 2024, 1307 customers have reviewed this business and rated it 4.3 Star out of 5. Trustguide conducted an in-depth analysis of Vetmed Emergency & Specialty Care's publicly available reviews View source

J N rated Vetmed Emergency & Specialty Care 5 stars
2 months ago
I am forever in debt to the people at VetMED. They gave me priceless extra time with my best friend William. I cannot say enough good about them. Every person I have encountered during multiple visits for a variety of situations was nice, caring and thoughtful. I knew my best friend was in loving and professional hands. He was never quick to leave to go home which said a lot to how he was treated. He loved everyone there. Unfortunately my time with Willy has ended too soon but it would have been much earlier if it wasn't for them getting him through pneumonia, diagnosing Cushing’s disease and holding off prostate cancer as long as possible. They are true professionals and helped us both through very difficult times. Please do what's best for yourself and your loved one by bringing them here for emergencies. Thank you
L Benner rated Vetmed Emergency & Specialty Care 5 stars
5 months ago
Our senior dog was not himself, had a few concerns and can’t get into our regular vet anytime soon. So took him here. Been here once before, and again they were wonderful to work with. Had an appt. At 8:30pm that evening and we were thankful to get him in so quickly. Both the vet tech and Dr. we’re so kind. Really appreciated the time they took with us and our pup, highly recommend this place if you need urgent care or emergency help.
Heather Harvey rated Vetmed Emergency & Specialty Care 5 stars
5 months ago
Parking lot and urgent care facility empty on arrival and throughout visit. Quote for services prepared in advanced of assessment, and Dr. Cornet provided a very generic and brief assessment. Wait time incredibly excessive despite no other patients and repeated requests for updates that were ignored as the Dr. was “writing her notes”. My cat was seen for a new onset limp/ambulation change. Excessive costs - $1200, which including $225 exam fee and $650 for x-rays. No education provided in advance of methadone given to prep for X-rays. Would not recommend and will not return.

Frequently Asked Questions About Vetmed Emergency & Specialty Care

What kind of services can I expect for my pet in an emergency at VetMED?

VetMED provides comprehensive emergency veterinary services, including prompt assessment, diagnosis, and treatment for a variety of health issues. The staff is trained to handle urgent care and surgeries, as well as end-of-life services, with a focus on compassion and professionalism.

How does VetMED handle the cost and payment for emergency veterinary services?

While reviews suggest that costs can be high, VetMED is dedicated to providing quality care. It’s recommended to discuss payment options upfront, as emergency vet care can be expensive. Some clients found value in the service, while others felt the cost did not match their expectations.

Can I expect support and communication from VetMED staff during my pet's treatment?

Yes, many reviewers have noted the excellent support and communication from VetMED's staff. However, there have been instances where clients experienced less satisfactory communication, so it’s important to express any concerns or needs for updates to the staff directly.

About Vetmed Emergency & Specialty Care

Vets

At VETMED, our focus is thorough and comprehensive care for your pet. Our areas of specialty are diverse and we deliver the latest in diagnostic and patient therapy. Our veterinarians are dedicated to their profession and continue their education at the highest level. The veterinarians also work collaboratively with the other specialists on cases at VETMED as well as with the referring veterinarians.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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