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Vca Knowles Central Animal Hospital
Vca Knowles Central Animal Hospital

Vca Knowles Central Animal Hospital Reviews Summary

Rated 3.6 Star based on 497 Reviews

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Overall Rating
3.6
/5
497
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Published on
February 18, 2024
Last updated
March 13, 2024

What do customers think about Vca Knowles Central Animal Hospital?

Analyzing recent reviews of VCA Knowles Central Animal Hospital reveals a predominantly strong reputation with regard to both the veterinary care and customer experience. Customers express a high level of gratitude and satisfaction with the medical attention provided to their pets, underscoring the proficiency of Dr. Wise and the professional demeanor of associated veterinarians. There is consistent praise for their expertise in handling emergencies, surgery, and ongoing medical issues with compassion and urgency. The staff, from the front desk to the technicians, are often commended for their caring and considerate nature, suggesting that the hospital succeeds in creating a supportive environment during stressful situations. Despite these positives, there appears to be a disconnect regarding appointment scheduling and wait times, which has caused frustration for some clients - an area that may require improvement to enhance client experiences further.

Positive Feedback

The VCA Knowles Central Animal Hospital enjoys a plethora of positive customer feedback, accentuating several key aspects. The professional competence of doctors, especially Dr. Wise, who has been hailed for his expertise in orthopedic surgeries, stands out prominently. Veterinarians like Dr. White have also received accolades for their effective treatment, and overall, the medical care provided seems prompt, particularly in emergency situations. Additionally, the staff's disposition is frequently noted, as they are described as 'incredible,' 'compassionate,' and 'attentive,' conveying a strong sense of empathy and support for the animals and their owners. Customer reviews also highlight the teamwork and willingness to accommodate specific needs, whether through immediate attention or financial cooperativeness, contributing positively to the establishment's reputation.

Concerns and Threads

The reviews reveal certain operational shortcomings at the VCA Knowles Central Animal Hospital. Despite the high praise for medical care and staff empathy, a recurring source of discontent pertains to the appointments and wait times. Clients have reported excessive waiting, even with scheduled appointments, leading to significant dissatisfaction and impacting the overall customer experience. These incidents suggest potential inefficiencies within the hospital's scheduling system or time management practices. Further, limitations in parking facilities have been mentioned, which could add to the inconvenience for customers visiting during busy hours or emergency situations. These negative aspects may act as deterrents for potential clients and present areas where the hospital could focus on improvement.

Frequently asked questions about Vca Knowles Central Animal Hospital

What specialties does Dr. Wise have at VCA Knowles Central Animal Hospital?

Dr. Wise is recognized by clients for his many years of experience in orthopedic surgeries, a specialty that has garnered him widespread commendation from pet owners for successful procedures and quality care.

How does the hospital handle emergency situations?

Customers report that the VCA Knowles Central Animal Hospital provides prompt and effective medical care in emergency situations, with anecdotes of quick responsive actions and thorough treatment by the vet staff, often leading to positive outcomes for the pets.

Is there a concern I should be aware of before choosing VCA Knowles Central for my pet's care?

While the medical care is highly regarded, some reviews indicate that there may be issues with long wait times and scheduling, despite having an appointment. Also, the parking can be limited, so allow extra time for finding a spot, especially during peak hours or in emergencies.

What are customers saying about Vca Knowles Central Animal Hospital

Vca Knowles Central Animal Hospital
Stephanie Yeung
5-Star
4 days ago
I cannot say enough nice things about Dr. Wise and the entire staff at VCA Knowles Central! My baby girl needed surgery on her leg so my regular vet recommended Dr. Wise because of his many years of experience in orthopedic surgeries. As with any new vet clinic, there’s always a fear that they may not meet expectations but in this case, they far exceeded them. The entire staff from the front desk to the vet techs and the ladies at checkout were truly amazing, I could tell that they all genuinely cared about every animal that walked through their doors including my little angel, Luna. It’s been just over 2 weeks since the surgery and she’s been healing like a champ, her sutures were removed yesterday and another xray taken which showed that everything was on track for her to heal to almost 100%. Thank you Dr. Wise and everyone at VCA Knowles Central, you are all so wonderful!!!
Vca Knowles Central Animal Hospital
Sophy Bohbot
5-Star
2 months ago
They took amazing care of my little Theodore! Staff is incredible and so is Dr.White. Theo accidentally ate chocolate and immediately upon walking in they took Theo to the back and gave him prompt medical care. He stayed overnight as a precaution, the staff eased all my concerns and Theo got amazing care. I can't thank them enough.
Vca Knowles Central Animal Hospital
Raiza Gomez
5-Star
2 days ago
I want to express my immense gratitude for the exceptional care my dog Freyja was provided. From the team who helped me take her in, to the tech who consoled my pain while I learned about her life threatening diagnosis and the staff whom helped find a way for my baby to receive the treatment she needed. Dr. Elizalde, Dr. White and the entire clinic are angels on earth! I will forever be grateful that my dog is alive because of this great clinic.
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About Vca Knowles Central Animal Hospital

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