VCA Briarcliff Animal Hospital demonstrates a mixed reputation based on the provided customer reviews, indicating a diverse customer experience. Positive experiences frequently mention high-quality medical care, rapid and efficient emergency services, thorough communication by veterinarians, and a professional and kind staff. Customers have expressed satisfaction with the welcoming environment for both exotic and common pets, the responsiveness to emergency situations, and follow-up practices. Contrastingly, there are notable concerns about high costs, experiences of perceived unnecessary upselling of tests and products, and insufficient customer service in some instances. The transition from previous management has left some long-term customers dissatisfied, pointing to a change in business practices and loss of the personal touch. Customer service experiences are varied, with reports of rudeness and unhelpfulness balancing out those of professional and empathetic staff interactions.
Several reviews of VCA Briarcliff Animal Hospital outline key positive aspects of the customer experience. Many customers have lauded the quality of medical attention their pets received, highlighting the care and empathy shown by the veterinarians, particularly in emergency and critical care cases. Praise includes prompt responses to health crises, informative and regular communication regarding treatment plans, and a general sense of professionalism and competence from the medical staff. These experiences suggest a robust sense of trust between pet owners and the hospital's medical team. Additionally, the welcoming of exotic pets and recognition of pets as family members by the staff contribute to a positive impression for those customers.
On the negative side, several reviews point to significant concerns about the customer service and business practices at VCA Briarcliff Animal Hospital. Complaints include experiences of inadequate service, with reports of staff appearing indifferent, transferring calls unnecessarily, and a lack of prompt callbacks, contributing to frustrating customer interactions. Additionally, some reviews mention billing discrepancies and feelings of being overcharged or pressured into agreeing to unnecessary tests, suggesting a prioritization of profit over patient care. The criticism of a corporate approach to management and perceived loss of personal touch has led to disappointment among long-term clients, with some noting changes post-ownership transition that detracted from their overall experience.
Yes, VCA Briarcliff Animal Hospital offers emergency care services, with customers reporting rapid response times and around-the-clock availability in some cases.
Customer experiences with communication about costs appear to be varied. Some customers report transparency and upfront estimates, while others suggest a need to actively inquire about treatment options and associated costs.
Some positive reviews specifically mention the hospital's capacity to welcome and treat exotic pets, indicating that VCA Briarcliff may be equipped for a variety of animal types.
VCA Briarcliff Animal Hospital was founded in 1958 and has a solid reputation in veterinary medicine in Northeast Atlanta, Morningside, Buckhead and Decatur. Our team of staff and doctors are committed to continuous training on the latest in veterinary medicine, procedures and best practices.We are animal lovers who understand that pets are members of the family. No one understands a pet better than his or her owner, and we honor that bond. Each doctor and staff member will provide you with the information you need to make informed medical decisions for your cherished pet.Fully accredited by the American Animal Hospital Association (AAHA), our leading-edge practices include laparoscopic and laser surgery, digital radiology, and dentistry.
