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The Vet Reviews

Rated 4.2 based on 296 Reviews

34 Lorenzo Dr, Liverpool L11 1BQ

Vets | Liverpool

Published on
April 15, 2024
Last updated
April 15, 2024

Reviews Summary

An analysis of the recent reviews for The Vet Liverpool reveals a robustly positive reputation built on several consistent themes. Customers express a high level of satisfaction with the expertise, passion, and care demonstrated by the veterinary staff, particularly praising specific individuals like Johann, Filip, Laura, Cristian, and Margarita. These vets are commended for their dedication to effectively diagnosing and treating complex issues, which illustrates a deep knowledge base and a commitment to animal welfare. Furthermore, beyond the clinical expertise, the customer service received from reception staff like Joanne and Geraldine is highlighted as welcoming and accommodating, enhancing the overall client experience. The facility's cleanliness and operational aspects, such as being open seven days a week and offering quick service, seem to resonate well with clients. A recurring sentiment in customer feedback is the familial treatment both pets and pet owners receive, suggesting that the company has succeeded in creating a community-like atmosphere which is valued highly by its clients.
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What Customers Are Saying About The Vet?

Trustguide uses AI to extract key phrases from reviews about The Vet and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of The Vet's customers had a positive experience.

Positive
Neutral
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The Vet Ratings

5

As of Based on 296 revies as of Apr 15, 2024

The Vet Score

As of Based on 296 revies as of Apr 15, 2024

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Customer Reviews

As of Apr 15, 2024, 296 customers have reviewed this business and rated it 4.2 Star out of 5. Trustguide conducted an in-depth analysis of The Vet's publicly available reviews View source

Heidi Wood rated The Vet 5 stars
a week ago
Really positive experience with Johann. His expertise, passion and caring for the animals he sees is amazing. He has shown such interest in my cat and wanting to get to the bottom of her ongoing eye issues. His dedication and recommendations to sort this has been amazing, along keeping me updated. I’d recommend Johann to anyone as he is an excellent vet.
Paul Barry rated The Vet 5 stars
6 days ago
I first visited The Vet on Lorenzo Drive last year when my previous vet could no longer help me as my cat had a bit of a complex issue. To say that these vets are good is an understatement. They are extremely knowledgeable and caring. Laura. Cristian, Margarita and several other vets have cared for and treated my cat as if she were their own. More recently, Filip performed dental surgery on her that was not straightforward by any means. Within hours she was eating without pain and gained weight within days. There have been further challenges for Filip to deal with and his knowledge and skill have been just superb. From the reception staff right through to the vets, this practice is by far the best around. People can be quick to complain but not so quick to say well done so I'd have no hesitation in recommending The Vet Liverpool to anybody that is looking for the best care for their pet. I hope that the owners read this and reward their staff accordingly as good staff are hard to find. Everybody here is just superb! 5th April 2024; Just saw Margarita at The Vet and yet again her knowledge and attitude was just perfect. Thank you also to the reception staff Joanne and Geraldine who always go out of their way to help.
ric spenner rated The Vet 5 stars
6 days ago
I arrived a little early, checked in after being greeted by the reception staff, I didn't have to wait very long before I was called in to the Vets room, the vet fussed over Maggie my dog then went away to get the injection materials. Quick and painless for Maggie, I was then given some tips about keeping Maggie healthy as you can see. Overall a positive experience for both me and Maggie. The reception was clean and tidy until a pet wet on the floor, it was quickly mopped up and cleaned by a member of staff. Thank you for being there.

Frequently Asked Questions About The Vet

What are the operating hours of The Vet Liverpool, and are they open on weekends?

According to customer reviews, The Vet Liverpool is open seven days a week, which provides flexibility and convenience for pet owners to seek medical care for their pets.

Are the vets at The Vet Liverpool experienced in handling complex pet health issues?

Customer testimonials frequently commend the vets at The Vet Liverpool for their expertise and success in diagnosing and treating complex health conditions in pets, showing a depth of knowledge and experience.

Is the atmosphere at The Vet Liverpool welcoming for both pets and their owners?

Reviews consistently describe The Vet Liverpool as having a familial and compassionate atmosphere, where pets and owners are treated as part of the 'vet family,' contributing to a positive experience.

About The Vet

Vets
The Vet Liverpool is part of an independent, family-owned veterinary group, offering exceptional care to customers and their pets in the Liverpool area. Our knowledgeable team of pet-loving professionals are passionate about helping pets to enjoy long, happy and healthy lives. Our Liverpool surgery is modern, light and airy, and equipped with the latest technology.
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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.