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Holly House Vets Reviews

Rated 4.6 based on 537 Reviews

468 Street Ln, Moortown, Leeds LS17 6HA

Vets

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Published on

April 24, 2024

Last updated

April 24, 2024

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Reviews Summary

Holly House Veterinary Hospital & Ark Referrals maintains a reputable standing among customers, evidenced by mostly positive reviews highlighting the skill, care, and professionalism exhibited by the staff. Several experiences emphasize the quality of care during routine procedures, emergencies, and notably, during the emotionally taxing process of euthanasia. The emphasis on preventative care alongside acute treatment reflects a comprehensive approach to pet health. Emergency service availability, including on holidays, stands out as a commendable aspect. However, isolated incidents of communication breakdown and billing disputes have marred the experience for a minority of clients. Overall, most customers express strong recommendations for the hospital, reiterating the team's knowledge, compassion, and efficiency.

What Customers Are Saying About Holly House Vets?

highly skilled, caring and thorough

so impressed with the care

absolute professional

so caring, kind and dignified

super friendly and professional team

Lovely staff

lovely, caring and knowledgeable

Staff are so lovely, truly care

kind and compassionate

charged me for items I had not approved

Trustguide extracts key phrases from reviews about Holly House Vets and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of Holly House Vets's customers had a positive experience.

Positive

90%

Neutral

Negative

10%

Holly House Vets Ratings

As of Based on 537 revies as of Apr 24, 2024

Holly House Vets Score

90%

As of Based on 537 revies as of Apr 24, 2024

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Customer Reviews

As of Apr 24, 2024, 537 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of Holly House Vets's publicly available reviews View source

Ella Skopinska rated Holly House Vets 5 stars

3 weeks ago

We moved to Holly House Vets a year ago in search of better care for our elderly cat, Miranda, and we haven't been disappointed. Dr Sara Ramsey is highly skilled, caring and thorough. Her emphasis on preventative care , alongside treating the existing conditions, is much appreciated , and has made a huge impact on Miranda's health and quality of life.

Jess Caines rated Holly House Vets 5 stars

6 months ago

We’ve been taking our dog to Holly House for the past year and a half, and I’m so impressed with the care she has received. They responded so well when we had an emergency, and were so attentive in their care following her spay. Highly recommend.

John Hunt rated Holly House Vets 5 stars

6 months ago

Unfortunately we had to get my dog Bertie put to sleep yesterday evening at Holly House. During this really difficult time, one of the vets - Jim McDonald talked us through our options and very tactfully helped us make the right choice. Thank you Jim, absolute professional and whilst we're obviously devastated we are not left wondering whether we did the right thing. Thank you.

Frequently Asked Questions About Holly House Vets

Can Holly House Veterinary Hospital handle emergency situations?

Yes, Holly House Veterinary Hospital is equipped to manage emergency situations. Reviews indicate that the hospital has successfully cared for pets with urgent needs, even on holidays, and the staff is praised for their responsiveness and attentiveness in such circumstances.

Do the veterinarians at Holly House provide support for difficult decisions, such as euthanasia?

Yes, vets at Holly House, like Jim McDonald, have been noted for their compassionate guidance and professional demeanor during the exceedingly difficult process of euthanasia. Their approach ensures pets and their owners are treated with kindness and respect.

Is there a concern about additional charges or billing issues at Holly House?

While most reviews are positive, there have been isolated complaints regarding billing issues, such as being charged for unapproved items. Prospective customers are encouraged to discuss potential costs upfront and keep thorough records of agreed-upon services and charges.

About Holly House Vets

Vets

468 Street Ln, Moortown, Leeds LS17 6HA

Visit website

+441132369030

Holly House is an RCVS Accredited Small Animal Hospital, treating cats and dogs as well as a wide range of exotic pets, from rabbits to reptiles.The team has been serving the pets of Leeds for over two decades, so you may already know how dedicated we all are to providing high standard pet care in a compassionate, family oriented way. In 2010 we succeeded in our dream of becoming the first Veterinary Hospital in North Leeds. At our Street Lane hospital, we provide the only 24-hour onsite emergency service in North Leeds, as well as round-the-clock critical care for all our inpatients.

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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o

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