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Thistle Vets Reviews

Rated 4.8 based on 356 Reviews

1 Alcorn Rigg, Clovenstone Dr, Edinburgh EH14 3BF

Vets | Edinburgh

Published on
April 24, 2024
Last updated
April 24, 2024

Reviews Summary

Thistle Vets appears to be a reputable veterinary clinic that provides compassionate and professional pet care, according to a set of recent customer reviews. The practice has shown excellence in managing sensitive situations such as the euthanasia of pets, where they have demonstrated empathy and attentive support to pet owners during difficult times. A trend in positive experiences reflects customers' appreciation for prompt services, helpful advice through modern communication channels like PetsApp, and the attentive care provided by both veterinarians and nursing staff. However, there is a significant critique on the inconsistency within the practice, particularly at the Clovenstone branch, which has been reported to offer subpar diagnostics and a lack of empathetic care, leading to adverse health outcomes for a pet. This perceived variability in service quality at different branches may hint at operational and oversight issues that could impede the clinic's reputation among customers seeking consistent and reliable pet healthcare.
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What Customers Are Saying About Thistle Vets?

the best practice I have used

super supportive and attentive

best service from a vets i’ve ever had

make you feel looked after

Brilliant vets & helpful staff

dealt with everything with kindness, compassion and professionalism

Great service

absolutely brilliant and the personal service

would still recommend the company

welcoming and Scott has been excellent

not being caring enough about the pets

thinking the cat had suffered before her death

Trustguide uses AI to extract key phrases from reviews about Thistle Vets and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 80% of Thistle Vets's customers had a positive experience.

Positive
80%
Neutral
0%
Negative
20%

Thistle Vets Ratings

5

As of Based on 356 revies as of Apr 24, 2024

Thistle Vets Score

80%

As of Based on 356 revies as of Apr 24, 2024

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Customer Reviews

As of Apr 24, 2024, 356 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of Thistle Vets's publicly available reviews View source

Andy MacArthur rated Thistle Vets 5 stars
3 months ago
Having owned cats and therefore using vets for over 20 years, Thistle Vets are the best practice I have used. Even though they are a large practice, the service and professionalism is second to none and you can tell they actually care about the wellbeing of your pet. They came into their own when sadly I have had to have two of my cats put to sleep and Thistle Vets were so caring and handled everything with such dignity to my cats and my family, that was when I knew I had made a wise decision to make Thistle Vets my go to Veterinary Clinic. Do the same as you will not be disappointed.
Douglas Ellis rated Thistle Vets 5 stars
3 weeks ago
I have visited Thistle Vets twice in the last couple of weeks and the services provided have been amazing. Firstly, I had to visit urgently as my family dog was very unwell and nearly 16 years old had to unfortunately be put to sleep. They were super supportive and attentive to my families needs. Secondly was for my cats neutering and just a week later my cat has fully recovered and any questions I had were answered via the PetsApp and I got a response within a couple of hours. Honestly, the best service from a vets i’ve ever had. THANK YOU SO MUCH! 💕
Maja Hermanowska rated Thistle Vets 5 stars
3 weeks ago
I have used thistle vets for a long time, I usually praise them but the clovenstone practice they own is ridiculous! I have went with my ferret 3 times to be told nothing was wrong with him! I paid near £200 for checks to then have my boy heave from pain. I took him to the chesser practice as I couldn’t look at him in this much pain. The chesser practice did proper checks, suggested a health route, gave him antibiotics and I paid less than for getting nothing at Clovenstone! My ferret is now in heart failure due to the practice not being caring enough about the pets they treat. I am now taking all my pets to the chesser practice as I am afraid there is something the current practice didn’t catch.

Frequently Asked Questions About Thistle Vets

What services does Thistle Vets offer for pets with serious health conditions?

Thistle Vets provides compassionate and professional care for pets with serious health conditions, including expedient handling of emergencies and dignified management of end-of-life situations, as reported by customers.

How responsive is Thistle Vets to post-operative care inquiries?

The clinic has been noted for its prompt responses to post-operative care inquiries through their utilization of modern communication platforms like PetsApp, typically replying within a few hours.

Are there any differences in the quality of care between Thistle Vets' various locations?

While many customers experience excellent care across Thistle Vets locations, there have been instances of inadequate diagnostics and treatment at the Clovenstone branch, suggesting variability in service quality that potential customers may want to consider.

About Thistle Vets

Vets
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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.