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Timpson Reviews

Rated 4.4 based on 92 Reviews

7 Princes St, London W1B 2LQ

Dry Cleaners London

Published on
July 31, 2025
Last updated
July 31, 2025

Reviews Summary

Overall, reviews for this independent shoe repair and key cutting shop are overwhelmingly positive, with customers commonly mentioning both quality workmanship and friendly, knowledgeable staff. The shop’s service is often described as fast, reliable, and competitively priced. There is a single minor criticism regarding the lack of polish after a repair, but this does not diminish the overall strong impression.

Key themes highlighted include the convenience of opening early, efficiency in completing repairs or key cutting, and the personable approach of staff—sometimes mentioned by name, such as Stefan and Josh. Customers appreciate the quick turnaround times, from watch strap repairs to boot sole replacements, and consistently mention being willing to return for future needs. The clean and traditional feel of the physical shop is also noted.

The company’s reputation within its location is solidly positive, reflected in multiple repeat customers and repeated recommendations. Based on reviewer feedback, this shoe repair shop is considered a trustworthy and competent option for shoe repairs, key cutting, and related services, notable for both craftsmanship and customer care.
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What Customers Are Saying About Timpson?

the man behind the counter was lovely

great price and friendly service

service and the quality of work were excellent

Life saver!

great and very fast

Top notch shoe cleaning service

Josh was friendly and a pleasure to deal with

service are particularly good

they did a fantastic job

Very friendly and efficient

Trustguide extracts key phrases from reviews about Timpson and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of Timpson's customers had a positive experience.

Positive
90%
Neutral
0%
Negative
10%

Timpson Ratings

5

As of Based on 92 revies as of Jul 31, 2025

Timpson Score

90%

As of Based on 92 revies as of Jul 31, 2025

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Customer Reviews

As of Jul 31, 2025, 92 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Timpson's publicly available reviews View source

Anu Anandarajah rated Timpson 5 stars
a month ago
Highly recommended for key cutting. The man behind the counter was lovely and seemed very knowledgeable. Was very annoyed with Timpsons after their key cutting machines dotted around the city managed to do a half ass job of cutting my new flat key and the B&Q it was in couldn't help. Won't be using those ever again, but will happily come back here!
Alex rated Timpson 5 stars
4 months ago
Took my tabis here for sole and heel replacement, great price and friendly service. Ready the next day and amazing quality. Thank you!
Vera Stoliarova rated Timpson 5 stars
4 months ago
I've had my shoes repaired here three times and every time the service and the quality of work were excellent. Thank you Stefan! I also appreciate it that it opens early, so I can go there before work.

Frequently Asked Questions About Timpson

How quick is the service for shoe and key repairs?

Many repairs and key cutting jobs are completed quickly, sometimes within the same or next day. Customers have reported short wait times and efficient turnaround for both footwear and watch services.

Are staff members knowledgeable for different types of repairs?

Yes, staff are repeatedly described as knowledgeable and skilled in handling a variety of repairs, from shoe soles to watch straps. Individual staff are praised for their advice and expertise.

Do you offer early opening hours for customers?

The shop opens early in the day, accommodating customers who prefer to visit before work. This is mentioned as a helpful aspect of their operating hours.

About Timpson

Dry Cleaners
This company offers shoe repair, key cutting, watch servicing, and cleaning services from a physical retail location. It serves customers in-person, providing practical solutions for footwear repairs, new keys, and basic watch adjustments. The shop caters to both everyday individual needs and repeat clients seeking reliable workmanship.

The business operates with a small team, often highlighted for their expertise and personalized approach. It maintains efficient turnaround on repairs, including same-day or next-day service for common tasks. The shop opens early, allowing customers to visit before work, and manages transactions directly at a walk-in counter.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.