Tide Cleaners

Tide Cleaners Reviews Summary

Dry Cleaners | Phoenix, AZ

What do customers say about Tide Cleaners?

As of Feb 11, 2024, 428 customers have reviewed this business and rated it 4.5 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Verified by
Souad Boumerar
Published on
February 11, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
Positive
Neutral
Negative
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.5
/5
428
reviews
Excellent
Good
Average
Fair
Poor
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Tide Cleaners's customer reviews analysis

The overall reputation of Tide Cleaners is predominantly positive. Customers laud the convenience of services such as pick-up and delivery, as well as the professional treatment and presentation of the linens and clothes. Several reviewers expressed satisfaction with the staff's helpfulness and friendly demeanor, which adds to a positive customer experience. The cleaning quality is generally highlighted as exceptional with clothes returned in perfect condition, well-pressed, and ready for use. However, there is mention of a negative experience relating to clothing damage and the claims process, which indicates that while rare, service failures do occur and can significantly impact customer sentiment. Pricing is another point of contention for some customers, who find the service to be on the more expensive side, suggesting that Tide Cleaners may need to address transparency in their cost structuring. Despite these instances, recurring themes in customer feedback indicate a reliable overall service, with particular appreciation shown for the extra support provided to medical personnel during the Covid pandemic.

Positive Feedback

Key positive aspects of customer feedback for Tide Cleaners center around exceptional service and convenience. Numerous reviews reference the ease of scheduling, professional handling of items, and the high-quality outcome of the cleaning itself, citing beautifully pressed clothes as a sign of meticulous care. The pick-up and delivery service, in particular, is emphasized as highly convenient, with the process being streamlined to a simple affirmative response to a text notification. Personal experiences with employees, such as a named delivery driver, have been characterized by approachability and consistent professionalism. Additionally, the proactive and responsive nature of customer service plays a critical role in shaping positive perceptions of the brand. Cost efficiency compared to competitors and additional perks, such as online coupons and fast service, further enhance the customer experience, while the complimentary service to healthcare workers signifies community engagement and has garnered commendation.

Concerns and Threads

Despite the predominance of positive feedback, Tide Cleaners faces criticism of certain aspects of their service. One particular grievance stems from a customer experience involving clothes returned in a damaged state, which elucidates issues with handling specialty items such as designer t-shirts. The subsequent claims process was described as frustrating and unsatisfactory, with the resolution being disappointing to the customer. Pricing emerges as another point of criticism, not only concerning the perceived high cost of services but also the lack of transparency in pricing, as noted by a customer who was taken aback by an unexpectedly high bill. Lastly, mention of a change to a self-serve model and a relocation that resulted in less convenience for one reviewer underscore potential issues with accessibility and value for money, which could affect the company's reputation if such feedback is representative of a broader customer experience trend.

Frequently asked questions about Tide Cleaners

What services does Tide Cleaners offer?

Tide Cleaners provides a range of services including dry cleaning, laundry pick-up and delivery, clothes pressing, and carpet & rug cleaning.

Does Tide Cleaners offer any promotions or discounts?

Yes, Tide Cleaners offers promotions such as online coupons which can help save on cleaning costs. It is recommended to check their website or inquire in-store for current offers.

How does the Tide Cleaners pick-up and delivery service work?

Customers receive a text notification to confirm pick-up for the next day. After confirming, customers leave their clothing in a designated spot, typically in a bright orange laundry bag. Clothes are returned clean and pressed within a few days.

Recent customer reviews and testimonials for Tide Cleaners

Tide Cleaners
Rene Kyl
5-Star
2 weeks ago
I am a busy Spa Owner and occasionally our laundry gets out of control, so I thought I'd try Tide Cleaners to supplement the work flow. I am happily surprised at the ease of scheduling and professional way our linens were folded. They were neatly packaged with care. I am looking forward to seeing how this will work going forward.
Tide Cleaners
Bishop Joshua
5-Star
2 weeks ago
This was the first time I have ever taken my clothes for a dry cleaning. The staff was helpful on how the process works and friendly as well. My clothes came out looking great. I highly recommend them.
Tide Cleaners
Ross Bergstedt
5-Star
2 weeks ago
This is such a convenient service, the pick up and delivery, that is. I just have to say "yes" to the text notification that Tide will be in the area the next morning, do i want them to pick anything up, then make sure that next morning my clothes are outside, easily spotted (not hard if you have one of their bright orange laundry bag), then 2 to 3 days later, I have, nice, clean, and PRESSED laundry hanging up on my front door!
Read all reviews
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.5
/5
428
reviews
Excellent
Good
Average
Fair
Poor

About Tide Cleaners

Dry Cleaners

Tide Cleaners is proud to be the #1 brand in dry cleaning. At our dry cleaner at Chandler, we pair that national expertise with local care our guests notice. Reviewers rave about our quality clean and helpful staff.

Expand