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Johnsons The Cleaners Reviews

Rated 3.6 based on 75 Reviews

61 Cross St, Manchester M2 4JW

Dry Cleaners | Manchester

Published on
February 9, 2024
Last updated
March 13, 2024

Reviews Summary

Based on the consumer feedback gathered, Johnsons The Cleaners displays a range of experiences that, collectively, provide a mixed view of their reputation. Customers frequently commend staff members, particularly Anisha and Kristy, for their exceptional service, responsiveness, and ability to handle urgent requests effectively. Services such as clothes pressing, passport photo taking, and dry cleaning requests, especially those requiring special attention, are often met with positive reactions, especially when expedited or handled with palpable care and patience. However, the company has also faced criticism, most notably regarding mishaps with garment care, such as ineffective stain removal, overlooked items, or damage, including missing buttons. The inconsistency in service quality, as well as the heat discomfort in store premises, suggest opportunities for improvement. The pricing is generally considered reasonable, although dissatisfaction emerges when the results do not meet expectations.

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What Customers Are Saying About Johnsons The Cleaners?

Trustguide uses AI to extract key phrases from reviews about Johnsons The Cleaners and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Johnsons The Cleaners's customers had a positive experience.

Positive
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Johnsons The Cleaners Ratings

5

As of Based on 75 revies as of Feb 09, 2024

Johnsons The Cleaners Score

As of Based on 75 revies as of Feb 09, 2024

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Customer Reviews

As of Mar 13, 2024, 75 customers have reviewed this business and rated it 3.6 Star out of 5. Trustguide conducted an in-depth analysis of Johnsons The Cleaners's publicly available reviews View source

Phoebe Moore rated Johnsons The Cleaners 5 stars
3 months ago
Had a dress emergency and needed it pressing on the same day , it was finished by lunchtime after I brought it in at 8:30… really pleased that they made time to fit it in for me and the result is great! Thank you so much ! Service: Clothes pressing
aya sh rated Johnsons The Cleaners 5 stars
a month ago
Amazing service from Anisha , made sure my passport pictures meets the standard requirement and was super nice and patient with me to get the perfect shot l!
M rated Johnsons The Cleaners 5 stars
a month ago
Took a Blazer for a dry cleaning. The first time that I went to collect it, the person working there couldn't find it so she ask me to come to collect it another day. I went 3 days later and the blazer had the exact same stains like it hasn't been cleaned so the woman working there told me that they could try clean it "again". I went to collect it 2 days ago and the blazer looked more cleaning, the stains where still there but a little more faded and 3 buttons of the sleeve missing. Almost a month since I left the blazer there and now it is worst that it was before.

Frequently Asked Questions About Johnsons The Cleaners

Can I expect same-day service for pressing or other urgent cleaning needs?

While same-day service is occasionally possible and has been successfully provided in some cases, it largely depends on the current workload and staffing. It is best to contact the store directly to inquire about the feasibility of same-day service for your item.

Does Johnsons The Cleaners provide specialized dry cleaning for items with no care label?

Yes, the company has experience handling specialized dry cleaning requests, even for items without care labels. However, discuss the item with staff in advance to ensure the appropriate care and manage expectations.

What kind of quality control measures does Johnsons The Cleaners have in place?

While reviews indicate occasional lapses in quality control, such as ineffective stain removal or garment damage, the company has shown willingness to re-attempt cleaning at no extra charge in certain instances. It remains unclear the extent of formal quality control measures, and customers are encouraged to provide detailed instructions and discuss concerns with staff beforehand.

About Johnsons The Cleaners

Dry Cleaners

After more than 200 years of caring for clothing and textiles, Johnson Cleaners has become the UK’s favourite dry cleaners.From everyday laundry services to premium wedding dress cleaning, our friendly dry cleaning specialists in Manchester, Cross St use their vast experience to show your most precious fabrics the love and attention they deserve. It’s just how we do things.We care for your wardrobe favourites with ground-breaking dry cleaning techniques, professional clothing alterations and convenient ironing services. We’ll also freshen up your home by dry cleaning your rugs, duvets, curtains and other valuable home furnishings!

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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