Based on the consumer feedback gathered, Johnsons The Cleaners displays a range of experiences that, collectively, provide a mixed view of their reputation. Customers frequently commend staff members, particularly Anisha and Kristy, for their exceptional service, responsiveness, and ability to handle urgent requests effectively. Services such as clothes pressing, passport photo taking, and dry cleaning requests, especially those requiring special attention, are often met with positive reactions, especially when expedited or handled with palpable care and patience. However, the company has also faced criticism, most notably regarding mishaps with garment care, such as ineffective stain removal, overlooked items, or damage, including missing buttons. The inconsistency in service quality, as well as the heat discomfort in store premises, suggest opportunities for improvement. The pricing is generally considered reasonable, although dissatisfaction emerges when the results do not meet expectations.
Positive customer experiences with Johnsons The Cleaners are primarily related to the staff's service quality and individual performance. Customers appreciate the swift and efficient handling of emergency situations, demonstrated by an instance of same-day clothes pressing. Personalized attention and patience from staff members, Anisha and Kristy, have made services like passport photo taking and complicated dry cleaning tasks enjoyable and successful. Kristy's proactive approach in fulfilling the service earlier than expected, even amid staff shortages, has earned praise. The friendly and helpful disposition of the staff appears to make a significant contribution to customer satisfaction, overshadowing some negative experiences.
Various negative aspects have been noted in the customer feedback for Johnsons The Cleaners. There have been incidents of service failures, such as an inability to locate items, inadequate removal of stains, loss of garment buttons during cleaning, and the return of items with an unclean smell, all of which undermine customer trust. Additionally, customers have expressed frustration at the informality regarding care instructions, as seen in the instance of mixed lights and darks resulting in stained clothing. This points to a need for clearer communication and stricter adherence to best practices. Furthermore, environmental factors within the store, like the absence of air conditioning, have adversely affected both customers' and presumably employees' comfort.
While same-day service is occasionally possible and has been successfully provided in some cases, it largely depends on the current workload and staffing. It is best to contact the store directly to inquire about the feasibility of same-day service for your item.
Yes, the company has experience handling specialized dry cleaning requests, even for items without care labels. However, discuss the item with staff in advance to ensure the appropriate care and manage expectations.
While reviews indicate occasional lapses in quality control, such as ineffective stain removal or garment damage, the company has shown willingness to re-attempt cleaning at no extra charge in certain instances. It remains unclear the extent of formal quality control measures, and customers are encouraged to provide detailed instructions and discuss concerns with staff beforehand.
After more than 200 years of caring for clothing and textiles, Johnson Cleaners has become the UK’s favourite dry cleaners.From everyday laundry services to premium wedding dress cleaning, our friendly dry cleaning specialists in Manchester, Cross St use their vast experience to show your most precious fabrics the love and attention they deserve. It’s just how we do things.We care for your wardrobe favourites with ground-breaking dry cleaning techniques, professional clothing alterations and convenient ironing services. We’ll also freshen up your home by dry cleaning your rugs, duvets, curtains and other valuable home furnishings!
