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Lily Wash & Dry Cleaners Reviews

Rated 4.9 based on 212 Reviews

149 Dawes Rd, London SW6 7EE

Dry Cleaners | London

Published on
January 12, 2024
Last updated
March 13, 2024

Reviews Summary

Lily Wash & Dry Cleaner has garnered mostly positive reviews, with many customers commending the bespoke services, skillful repairs, and exceptional customer care, particularly highlighting an employee named Othman for his assistance and dedication. Their offerings include express laundry services with competitive pricing, as well as intricate repair work for delicate fabrics and valued garments, which have been appreciated for their meticulous quality. However, an outlier experience reflects a customer encounter that was regretfully negative due to service misunderstandings and unsatisfactory cleaning outcomes, suggesting that there might be inconsistencies in service quality or communication at times. Moreover, a rare complaint of rudeness reveals a potential area for improvement in customer interaction. Recurring themes are the personalized and friendly service, the quality and range of services offered, and the presence of a welcoming and skilled staff.

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What Customers Are Saying About Lily Wash & Dry Cleaners?

Trustguide uses AI to extract key phrases from reviews about Lily Wash & Dry Cleaners and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Lily Wash & Dry Cleaners's customers had a positive experience.

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Lily Wash & Dry Cleaners Ratings

5

As of Based on 212 revies as of Jan 12, 2024

Lily Wash & Dry Cleaners Score

As of Based on 212 revies as of Jan 12, 2024

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Customer Reviews

As of Mar 13, 2024, 212 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of Lily Wash & Dry Cleaners's publicly available reviews View source

Jonelle Alvarez Reynolds rated Lily Wash & Dry Cleaners 5 stars
3 months ago
Decided to come here based on good reviews and because they replied to my message on WhatsApp. Their website mentions an express laundry service which includes wash, dry and fold. I messaged to enquire about price and they let me know £18.99 for small load, £24.99 for medium and £30.00 for large. We had time to go ourselves so decided to use their machines. They had small washing machines for £6 or large for £8 which we used and took 45 mins. The driers are £1 for 6 minutes and we only needed 36 mins for our large load (30 probably would've been fine also). They also sell washing powder for £1. Very friendly and helpful service, would come back again if we need.
alice gibson rated Lily Wash & Dry Cleaners 5 stars
4 weeks ago
Very Friendly bespoke service I have come here to repair delicate linen sheets which had torn at the edge and they did an expert job. They fixed my evening dress which I accidentally ironed and burnt a hole in the lining. They replaced it with a patch and concealed it. They also have invisibly sewn up moth holes on my cashmere jumpers They also took in a vintage dress belonging to my great grandmother so I could wear it to a wedding and it fitted perfectly. I highly recommend!
Poppy Umansky rated Lily Wash & Dry Cleaners 5 stars
4 weeks ago
Othman is amazing. Best dry cleaner in the entire world. I had a very sheer light pink dress that got completely destroyed on the ends and it was highly unlikely anyone would be able to fix it but in 1 day and lots of panicked messages he has it looking completely new!! Cannot recommend Lily’s enough.

Frequently Asked Questions About Lily Wash & Dry Cleaners

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What services does Lily Wash & Dry Cleaner offer?

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Lily Wash & Dry Cleaner offers a wide range of services including express laundry with wash, dry, and fold options, dry cleaning, bespoke repairs for delicate items such as linen sheets and vintage dresses, and alterations like invisibly sewing up moth holes in cashmere jumpers or fitting clothes.

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What are the prices for the laundry service?

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Prices for the express laundry service are £18.99 for a small load, £24.99 for a medium load, and £30.00 for a large load. Additionally, self-service washing machines are available at £6 for small machines and £8 for large machines.

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Can I expect quality repairs for delicate and valuable items?

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Yes, customers have highly recommended the repair services for delicate and valuable items, stating that the staff, particularly Othman, performs expert and meticulous work.

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About Lily Wash & Dry Cleaners

Dry Cleaners

We provide reliable, efficient, flexible, environmental and affordable dry cleaning service for virtually all itemsof clothing,whether everyday wear or special items of evening wear or wedding attire.Our staff, combined with our in-house technology and expertise has brought Prime tothe forefront of our industry andour position as one of the best dry cleaners in Fulham & South West of London

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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