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The London Animal Hospital Reviews

Rated 4.6 based on 330 Reviews

7 Kenbury St, London SE5 9BS

Vets | London

Published on
January 9, 2024
Last updated
March 13, 2024

Reviews Summary

The overall company reputation for The London Animal Hospital as inferred from the reviews is predominantly positive, with prevalent themes centering on the professionalism, compassion, and expertise of the staff. Customers express high levels of satisfaction with the quality of care provided to their pets, often highlighting the attentiveness and continuous updates provided by the team. The facility is commended for its 24/7 operation and the ability to handle emergencies effectively. However, concerns are raised about administrative issues, like incorrect bookings and delays in communication, showing an area for improvement within their operational procedures. The instances of negative experiences seem to revolve less around the quality of medical care and more around logistical aspects of service delivery.

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What Customers Are Saying About The London Animal Hospital?

Trustguide uses AI to extract key phrases from reviews about The London Animal Hospital and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of The London Animal Hospital's customers had a positive experience.

Positive
Neutral
Negative

The London Animal Hospital Ratings

5

As of Based on 330 revies as of Jan 09, 2024

The London Animal Hospital Score

As of Based on 330 revies as of Jan 09, 2024

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Customer Reviews

As of Mar 13, 2024, 330 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of The London Animal Hospital's publicly available reviews View source

Sophie Potter rated The London Animal Hospital 5 stars
a day ago
All staff were absolutely lovely, professional, courteous, knowledgeable. I felt safe taking my pet there, and that her care was the most important thing.
Anne Vogt rated The London Animal Hospital 5 stars
8 months ago
Our 1.5 years old female British Blue female seemed to have a UTI (on a Saturday at 8-9pm) so we called the London Animal Hospital and they said that while non life threatening she must have been in pain and they could see her soon. The vet and the nurse on call were both super kind and would explain everything in details to us. You can tell that they love animals and are super competent. I couldn’t recommend more this place to look well after your pets
Emma Rossiter rated The London Animal Hospital 5 stars
8 months ago
My cat was poorly and was transferred here for respite care after an operation elsewhere. Staff were friendly, updated us twice a day til he came home. Yes it's expensive and you do what you have to do to get your cat well again.

Frequently Asked Questions About The London Animal Hospital

Is The London Animal Hospital open for emergencies after regular business hours?

Yes, The London Animal Hospital operates 24/7, providing round-the-clock care for emergencies as well as regular appointments.

Do the staff provide regular updates on the condition of hospitalized pets?

According to customer reviews, the staff make it a point to update pet owners regularly on the condition of their hospitalized animals, sometimes as frequently as twice a day.

How does The London Animal Hospital handle communication regarding treatment and test results?

The hospital staff are generally praised for their kind and thorough explanation of treatments. However, there have been reported inconsistencies with follow-up communications, particularly regarding the timely delivery of test results, suggesting an area that may benefit from enhanced attention.

About The London Animal Hospital

Vets
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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.