The London Animal Hospital Reviews
Rated 4.6 based on 330 Reviews
Vets in London
7 Kenbury St, London SE5 9BS
Published on
January 9, 2024
Last updated
July 10, 2025
The overall company reputation for The London Animal Hospital as inferred from the reviews is predominantly positive, with prevalent themes centering on the professionalism, compassion, and expertise of the staff. Customers express high levels of satisfaction with the quality of care provided to their pets, often highlighting the attentiveness and continuous updates provided by the team. The facility is commended for its 24/7 operation and the ability to handle emergencies effectively. However, concerns are raised about administrative issues, like incorrect bookings and delays in communication, showing an area for improvement within their operational procedures. The instances of negative experiences seem to revolve less around the quality of medical care and more around logistical aspects of service delivery.
Yes, The London Animal Hospital operates 24/7, providing round-the-clock care for emergencies as well as regular appointments.
According to customer reviews, the staff make it a point to update pet owners regularly on the condition of their hospitalized animals, sometimes as frequently as twice a day.
The hospital staff are generally praised for their kind and thorough explanation of treatments. However, there have been reported inconsistencies with follow-up communications, particularly regarding the timely delivery of test results, suggesting an area that may benefit from enhanced attention.
