The Better Mortgage Company Reviews

Overall, the sentiment towards The Better Mortgage Company is strongly positive, with reviewers repeatedly acknowledging the expertise, responsiveness, and professionalism demonstrated by team members, especially Simon and Richard. Common feedback highlights not only timely and clear communication but also a willingness to explain complex mortgage processes in understandable terms. A minority of reviews mention dissatisfaction with the company’s willingness to pursue certain remortgages and associated fees, adding balance to the overall impression.

The most frequently mentioned themes are the clarity of advice and guidance provided throughout the mortgage process, fast response times, and high levels of accessibility—even outside standard hours. Customers express appreciation for the step-by-step support, practical advice, and a sense of being “taken care of,” especially for first-time buyers or those unfamiliar with procedures. Several reviews reference successful outcomes after repeat engagements, indicating consistency in the quality of service.

In summary, The Better Mortgage Company is regarded as a reliable mortgage broker known for its thorough guidance and commitment to client understanding, especially in complex scenarios. While one review notes limitations in service flexibility and fees, the bulk of the feedback demonstrates trust in the company’s consistent delivery for mortgage and remortgage needs, supporting its reputation in the local market.

The Better Mortgage Company is a mortgage broker operating in the financial services industry. It assists clients in organizing, renewing, or arranging mortgages and remortgages. The company's core offerings include consultations and guidance for first-time buyers, mortgage renewals, and navigating government schemes such as Help to Buy.

The company typically works through direct consultations—often by phone or email—providing clear explanations and advice. It is structured to offer support at various stages of the mortgage process and communicates closely with both clients and third-party institutions. Clients interact directly with individual team members who manage cases from initial inquiry through to completion.