trustworthy, knowledgeable advice
first rate repair job
flexible with appointments
friendly, polite and most importantly they take good care of my cars
could not have been kinder and went out of their way to make me comfortable
helpful and friendly
good overall experience considering the circumstances
Fixed it fast and for a very reasonable price
great customer service
Syracuse Frame Services submits payment requests and coordinates with insurance providers for repair work. However, some reviewers note issues with insurance claim handling, such as delayed processing and communication, so customers may want to confirm details closely during the process.
Multiple customers mention that staff have been helpful, kind, and made efforts to provide comfort, especially following accidents or vehicle theft recoveries. Their responsiveness and support have been noted positively in these cases.
Some reviewers had inconsistent experiences regarding access to personal items in stored vehicles. It may be necessary to call ahead and confirm the current policy with the staff to ensure access and avoid confusion.
