Syracuse Frame & Auto Repair Reviews

Reviewers express mixed feelings about Syracuse Frame Services’ vehicle repair operations. Many comments highlight positive interactions, mentioning kind, helpful staff and efficient workmanship, as well as flexible scheduling and reasonable pricing. Repeat customers cite their satisfaction over two decades. However, notable criticism centers on communication failures, long delays, and perceived rudeness from staff, particularly around insurance processes and car retrieval.

Major themes include flexible appointment scheduling and timely repairs for some clients, contrasted by reports of cars left untouched for weeks and inconsistent communication. Several negative experiences describe unprofessional phone interactions, unsatisfactory explanations around repair costs, and unresolved vehicle issues. Positive reviews mention helpfulness, fair prices, and a willingness to assist during stressful situations such as accidents or theft recoveries. The business operates in the Syracuse area, with some reviewers specifically citing this location.

Overall, Syracuse Frame Services in Syracuse delivers a mix of outcomes, with strong loyalty from long-term clients but notable concerns over reliability and staff communication. While some customers value the team’s friendliness and reasonable charges, recurring frustrations with delays and customer handling impact the company’s reputation within the regional auto repair landscape.

Syracuse Frame Services provides auto body and frame repair services for vehicles in the Syracuse area. The company addresses issues ranging from accident damage to frame alignment and participates in insurance-based repairs. Their services include vehicle assessment, repair, and communication with insurance providers as needed.

The company operates from a physical location on S. State Street in Syracuse and works directly with customers and local law enforcement for towed vehicles. Syracuse Frame Services schedules appointments, acquires parts, and completes both emergency and routine repairs on site. Staff are responsible for handling front desk inquiries and the repair process.